Claims
Solicitors' PI - regulation: Making the grade
The imminent regulatory sea change in the legal profession offers the ideal opportunity to tackle the unpalatable issue of the assigned risks pool once and for all, asserts Tim Oliver. Sorting the wheat from the chaff early on would benefit all.
Solicitors' PI - block policies: Safety in numbers
Smaller legal firms can find it difficult getting professional indemnity cover in the midst of an economic downturn, but could there be a lifeline? Christopher Rooke takes a look at block policies and the advantages they can offer.
In series - claims management: Keep the customer satisfied
Richard Shanks urges insurers to look at what constitutes excellent service and gives a customer choice, rather than being driven by internal processes and service level agreements that risk only meeting organisational needs.
In series - claims management: Reflecting on feedback
Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.
View from the top: The buck stops here
The past 18 months have been horrendous for the motor market. Insurers have been ravaged by credit hire, claims farming and fraud, burning more than £1bn of capital as a result.
View from the top: Cooperation is key to effective flood risk management
Three years on from the devastating 2007 floods, it¹s difficult to forget the images of people¹s homes and businesses under water and the resulting distress and damage to all involved. Last week¹s flooding summit was a timely reminder of the challenges…
Postbox: No banking business for Chartis
Regarding the article "Chartis to fill short-term lending gap for trade credit clients", I would like to clear up any misconception that Chartis was to begin lending up to £10m.
The claimant's view: flaws in the system
A recent Adam Smith Institute briefing paper, Access to justice: balancing the risks, makes an important and welcome contribution to the debate on civil justice reform and the Jackson review — especially its analysis of the proposals as being …
Garwyn creates "strongest" liability team in market
Garwyn has created a new adjusting executive team that aims to strengthen its core liability expertise and regional focus.
Serial insurance fraudster given four year sentence
A fraudster who tried to scam the insurance industry out of £10.5m in claims has been jailed for four years.
GAB Robins deals with major Tesco loss
GAB Robins' UK major and complex loss team have been assigned to a "multi-million pound" fire in South Korea.
LAS appoints Dunworth as COO
Claims management services provider LAS has appointed a former director of GAB Robins and Homeserve, Max Dunworth, as chief operating officer.
Fraud deterrent staff need to be given incentives
Employees tasked with the prevention and deterrence of fraud should be given incentives alongside their detection counterparts, if insurers are to develop a fully coherent and effective counter-fraud strategy.
Flood progress relies on government spending
The success of last week's flood management summit will depend on whether the government's axe falls on flood defence in its October spending review.
Start-up taps into insurer PI claim fears
A new legal process outsourcing firm is in trials with "a number" of insurers and brokers to capture third-party personal injury claims.
New CILA chief to take up code challenge
The new president of the Chartered Institute of Loss Adjusters has vowed to publish a new code of conduct before the end of the year.
Service Certainty launches new MOJ reforms offering
Insurance consultants Service Certainty has launched a new service designed to help insurer’s combat fraud and meet timescales under Ministry of Justice reforms.
Timber frame guidance set to be published
The Fire Protection Association and insurers technical research group RISC Authority have announced their intention to publish comprehensive guidance aimed at tradesmen installing services into timber frame construction.
Grieving Scottish families must be protected from further trauma
Families mourning the loss of a loved one killed through negligence must not be subjected to the added trauma of intrusion into the deceased’s finances, a parliament committee is set to hear today.
Ferma backs law directive
Good risk management and internal control systems help companies go "faster, further and more safely" and businesses should not be afraid of the 8th European Company Law Directive.
Former parliamentary insurance chair Greenway joins claims firm board
Claim Experts has appointed former chairman of the All Party Parliamentary Group on Insurance and Financial Services Jon Greenway as a non-executive director.
Ferma backs law directive
Good risk management and internal control systems help companies go "faster, further and more safely" and businesses should not be afraid of the 8th European Company Law Directive.
Zurich ranks 9/11 and SARS top "mega-disasters" of last decade
Terrorist attacks, hurricanes, and pandemic risks top the list of “Top Ten Mega Disasters” of the past decade, released today by Zurich.
QBE boss acclaims "leading edge" property underwriting deal
QBE has developed a combined rating and geographical risk system which it claims will help its property underwriters deliver more accurate pricing for clients.