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Claims

Insurance & social media: To tweet or not to tweet

The insurance industry has struggled in its early attempts to adopt social media, due to its staid reputation. Sam Barrett warns that being slow to capitalise on the benefits it can bring means the industry is missing a trick.

Referral fees a 'red herring' claims CSC

The Claims Standards Council has warned the insurance market that abolishing referral fees is a "red herring" that will only send motor insurance premiums "through the roof", due to the loss of their ancillary income stream.

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