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Insurance Insight – top 10 stories
The top 10 most popular articles published on insuranceinsight.eu over the past seven days.
VFM gets its anti-fraud conversation management training accredited
Counter fraud firm VFM Services has had its New ERA 'conversation management' training programme that helps spot fraudulent insurance claims on the phone accredited by Portsmouth University.
Uniqa launches new motor products in Austria
Uniqa has launched a range of motor products in the Austrian market including a 'new car' product.
Indian regulator asked to help fix 'suicidal competition'
Indian Finance Minister Pranab Mukherjee has directed the Insurance Regulatory and Development Authority to suitably address the 'suicidal competition' among insurers as undercutting each other by offering policies at low premiums for a bigger market…
Barrister Fiona Neale moves to Hailsham
Clinical negligence and regulatory barrister Fiona Neale, pictured, is leaving 3 Serjeants' Inn to take up tenancy at Hailsham Chambers from 23 April.
Are you listening to your customer?
The perception in the insurance market is that all customers care about is price but, as Geoffrey Godding and John Cooper reveal, a recent survey highlighted that brand, financial security and insurer interaction are just as important.
Penny Black's Insurance Week
Penny hears the latest on the government's plans for the Olympic Games
Penny speed meets ... Simon Drew, chief executive, Inter Resolve
Being an insatiable socialite, Penny Black is always eager to probe the personalities behind the professional veneer of her industry friends. What better way to squeeze in and share as many intimate revelations as possible than her very own 'speed…
Market moves: Insurers lead Easter recruitment charge
As the industry heads into the Easter break, insurers are, once again, leading the way in the recruitment space.
Text pests: Is the MoJ failing to crack down on inbox invaders?
With the pressure on to act against text pests, this time last year the Ministry of Justice announced its intention to establish a working group to tackle the problem.
In Series Competitive Edge: Geographic intelligence offers a competitive edge
How do you gain an advantage in a crowded market? Recent research by Ordnance Survey revealed that one-third of underwriters feel threatened by a growing number of competitors entering the sector.
In Series Competitive Edge: Size isn't everything in underwriting
In the cut-throat property market, the agility of smaller insurers can give them an edge over their larger rivals when underwriting.
Your say: uncovering dishonest drivers
It is no secret that a large quantity of drivers who have not recently claimed, and whose circumstances have not changed, are nonetheless paying increased insurance premiums.
Industry unveils older driver initiative as Direct Line follows LV's age limit stance
The decision by LV to scrap its age limit of 86 for new car insurance customers has struck a chord with industry bodies behind the launch of a new signposting model, yet market rivals appear largely unconvinced.
Police pay out, but insurers raise questions over BI cover and riot locations
Insurers are starting to receive payments from the police for losses incurred from last summer's riots, but one has called for improvement in the Riot (Damages) Act to cover business interruption losses.
Talks turn to Solvency II and IPO benefits as Project Noah claims wide support
The bosses behind the Project Noah flood solution believe proposals to establish a UK risk pool with £14bn of reinsurance capital could provide a crucial solvency boost for insurers with IPO ambitions.
Landmark asbestos ruling puts an end to EL 'black hole' concerns
Supreme Court judgment means run-off firms cannot avoid liability.
Case underlines compliance dangers for brokers selling 'package' products
A Jersey Royal Court judgment against the Channel Island's largest insurance broker, Giles-owned RA Rossborough, should act as a warning to insurers and brokers.
North of the border: presumption of death reforms
While Scotland has had a fairly clear procedure for dealing with the legal affairs of persons missing for longer than seven years since the Presumption of Death (Scotland) Act 1977, those south of the border have had to deal with "a legislative patchwork…
Aggregator analysis: price comparison evolution reaches tipping point
With signs pointing to a soft market, questions abound about what will now drive a customer to use an aggregator to switch insurer.
View from the top: a riot to remember
As debates resurface about the response to last year's riots, the question of inadequate SME cover returns.
Broking SME: Battle stations in the fight for the little guy
Brokers are facing increased competition for SME customers, but they're not going down without a fight
Structural change: interview with Chartis UK MD Nicolas Aubert
Chartis' restructure put London at the heart of the firm's European operations, and UK managing director Nicolas Aubert is convinced recent structural changes will produce only profit and improved performance.
Editor's comment: Rewriting the Riot Act
I thought April had come early when I saw last week's headlines praising insurers for their handling of the riot claims for 2011.