Claims
The Credit Hire Ruling – Why it Matters
Nick Copley, head of claims for Alps, reviews the recent ruling that puts the cost of unsuccessful litigation in credit hire claims on the claims management companies.
Jaguar Land Rover cyber-attack shows need for state action
Editor’s View: Jaguar Land Rover’s £50m-a-week cyber losses show why Labour must work with insurers now to build national resilience, according to Emma Ann Hughes.
Winners of Insurance Post Claims and Fraud Awards 2025 revealed
Aviva. CFC, Charles Taylor, Crawford & Company, DWF and Markerstudy were all multiple winners at Insurance Post's Claims and Fraud Awards last night (2 October).
IFB expanding into new lines with five-year strategy
The Insurance Fraud Bureau has today launched its five-year strategy in which it plans to bring about a more connected industry in the fight against fraud.
Hastings catches out café cook’s fabricated claims
Hastings and HF have secured a custodial sentence for a fraudster who dishonestly exaggerated her claim for damages following a minor road traffic accident.
UK pet insurance costs highest in Europe
Pet owners in Britain are now the most likely in Europe to say their pet insurance costs are the highest they’ve ever been, as prices reach record highs. This content sheds light on feedback from pet insurance policyholders and why insurers should do…
60 Seconds With... ITIC’s Mark Brattman
Whether he’s channelling Father Christmas for professionals in a pickle or negotiating with insurers over coffee, Mark Brattman, claims director at ITIC, brings wit, wisdom, and a touch of Jean-Luc Picard to the world of claims handling.
Powering today's insurance claims cycle with AI
Today’s world operates at mobile-first speed, yet many insurers still rely on outdated claims processes. This vlog explains how AI can transform this landscape and why adopting AI can enable insurers to achieve faster claims resolutions, improved…
Should insurers fear Which? super complaint?
Content Director’s View: On the back of the Which? super complaint relating to travel and home insurance, content director Jonathan Swift mulls what the potential outcomes might be and whether it will have as wide an impact as the dual pricing…
Throwback Thursday: Insurers returning from war look for work
Insurance Post’s Throwback Thursday steps back in time to September 1945 to remind you what was going on this week in insurance history when war heroes were advertising their desire to return to the industry.
The state of the UK pet insurance market in 2025: Trends and what they mean for insurers
Pet insurance has moved decisively to become a vital component of the UK insurance landscape, yet the market faces challenges, from rising claims costs and complaints, to evolving consumer behaviour. This content sheds light on how pet insurance…
Infographic: Driving in London – where are traffic collisions most and least likely to occur?
The most dangerous areas of London to drive in have been revealed, with Enfield topping the list. Based on analytics produced by CRIF’s Traffic Exposure Score, this infographic highlights the areas where traffic collisions are most and least likely to…
Sparking debate: Lithium-ion risks
The latest episode of the Insurance Post Podcast tackles the growing risks and insurance challenges posed by lithium-ion batteries.
Winners of British Insurance Technology Awards 2025 revealed
The winners of the second British Insurance Technology Awards were unveiled last night (23 September) at a The Brewery in London.
Big Interview: Andy Rice, Charles Taylor Adjusting
From a guitar-playing teenager to CEO of Charles Taylor Adjusting International, Andy Rice shares how his loss adjusting journey started in 1985 and outlines how he is orchestrating to growing the business globally in 2025.
The insurance AI revolution is just getting started
AI and digital innovations are fundamentally reimagining what insurance can be for customers. This blog provides an update on the insurance AI revolution and why the insurers currently investing in AI R&D will be the ones writing the next chapter of the…
Allianz UK uncovers £93m in insurance fraud
Allianz UK identified more than 15,800 fraudulent cases across personal, commercial and specialty lines, worth a total of £92.6m in the first half of 2025.
Outsmarting fraudsters with connected intelligence
Insurance fraud is rising and becoming more sophisticated. At a roundtable hosted by Insurance Post in association with LexisNexis Risk Solutions, insurers explored smarter, connected approaches to combatting fraud. This article highlights five central…
Sky-high car insurance driving millions of Brits to break the law
Millions of UK drivers admit to getting behind the wheel without insurance due to rising premiums. This article sheds light on the key findings from CRIF’s research and what steps the industry can take to ensure that drivers aren’t forced to choose…
FCA uncovers £200m of short-changing from motor insurers
More than 270,000 motorists are to receive a collective £200m in motor insurance compensation after the Financial Conduct Authority found some insurers had short-changed customers on stolen or written off vehicle claims.
Belonging in insurance after maternity leave and beyond
After returning from maternity leave, Cheryl Barker, customer experience manager at Charles Taylor Assistance, found flexibility, trust, and recognition were key not only to rediscovering her own sense of belonging—but to creating it for her team and…
AIG hailed as model for trans inclusion
The power of employer-backed trans healthcare and the importance of genuine allyship were at the centre of a Dive In Festival session on dispelling myths and supporting transgender colleagues.
Blog: Easing the burden of legacy claims
For years, legacy claims have drained insurers’ financial reserves, taking up valuable resources in achieving a resolution. In this blog, Gallagher Bassett’s Ashley Easen highlights how insurers can ease the burden of legacy claims by outsourcing legacy…
Crawford’s Brentnall on superpower of neurodivergent minds
Neurodivergence isn’t a barrier for Mollie Brentnall, UK & Ireland director of IT at Crawford & Company, it’s a superpower that she is using to build environments where minds like hers aren’t just accommodated but empowered.