Claims
Pool Re braced for first claims from Manchester attacks
Pool Re will soon receive the first claims from the Manchester terror attacks, its chief underwriting officer has confirmed.
GDPR could stall insurers' efforts to use data analytics and machine learning
The General Data Protection Regulation could stall the industry’s efforts to use artificial intelligence and Big Data to enhance their propositions.
NAH to step away from ‘aggressive’ personal injury advertising
A no-win-no-fee law firm has unveiled a £1m rebrand and a move away from the “aggressive” advertising associated with the sector.
Liz Truss replaced as Justice Secretary in reshuffle
The architect of both the whiplash reforms and the discount rate cut, Liz Truss, has been replaced as Justice Secretary after less than a year in the role.
Week in Post: Mayhem, Brexit and PR
It has been a year of political surprises, starting with Brexit, to Trump’s election and finally to today’s hung parliament.
Blog: How artificial intelligence will simplify insurance
While insurance is becoming ever more complex, insurers are being disrupted by digitally-led start-ups simplifying what insurers do for customers. Mike Downing, chief technology officer for the WPA Group, envisages long and complex policies with drawn…
SRA investigating 15 solicitor firms over holiday sickness claims
The Solicitors Regulation Authority is investigating 15 reports of misconduct against solicitor firms involved in holiday sickness claims.
Blog: Cooperation will stymie claims touts and dodgy claimant firms
Claimant lawyers need to report dodgy peers to the Solicitors Regulation Authority, urges Andrew Twambley, spokesperson for Access to Justice, arguing current legislation is enough to tackle fraud.
Aviva's Maurice Tulloch on all that insurtech hype
With technology reshaping the insurance industry, incumbents need to disrupt the very business models they helped create in order to meet fast-changing customer expectations, writes Maurice Tulloch, CEO, international insurance, Aviva.
Claims team consolidation puts 70 Allianz jobs at risk
Around 70 Allianz staff could lose their jobs as the insurer moves to consolidate its property claims teams.
Ogden rate cut adds up to £1.72bn bill for insurers
Insurers have so far been hit with £1.72bn bill from the Ogden rate cut, with the full impact still to come.
Interview: Robin Smith, We Go Look
Jonathan Swift speaks to We Go Look CEO and co-founder Robin Smith about building an on-demand business that handles insurance claims and why the Crawford & Co acquisition means she has more time now for the "fun stuff"
We need to talk about fire claims
With concerns growing about the coordination of the many parties involved in investigating major fire claims, a roundtable recently brought together insurers, adjusters, forensic investigators and fire service chiefs. As they discussed the many…
Thailand considers compulsory travel insurance
Thailand's government is considering introducing compulsory travel insurance for all tourists following a series of serious incidents.
Calamp introduces automated accident response service to improve claims handling
Telematics software provider, Calamp, has developed a vehicle risk management service to provide insurers with automated accident reconstruction and predictive vehicle damage assessment.
Roundtable: Digital is an attitude
Being a digital insurer isn’t about the aptitude but the attitude. This was the conclusion of a roundtable I chaired recently for Post, in conjunction with SSP.
BLM Law to use machine learning and data analytics to predict outcome of claims litigation
BLM law firm has successfully put together a data analytics platform led by Artificial Intelligence in order to help predict the result of litigation that could arise from claims.
Caytons Law offers new service to assist with cyber claims
Caytons Law has developed a claims process service for its insurer clients that offer cyber policies in order to correctly map risk and settle claims appropriately.
Insurers expecting ransomware claims to increase following Wanna Cry hack
Cyber attacks carried out with ransomware are becoming more common with the number of ransomware claims rising to 22.4% in 2017, CFC Underwriting has said.
AIG's Anthony Baldwin on claims, actually
Technology and innovation are important to the insurance sector but Anthony Baldwin, CEO of AIG, says while concentrating on these insurers must not lose sight of what is important to the customer: the claim.
Singapore's NTUC teams up with IBM to use AI for claims
Singapore insurer NTUC Income has agreed to use IBM's capabilities to help automate hospital claims.
This Month in Post: General election, summer holidays and expert opinions
With another General Election looming, the insurance industry will likely be holding its breath on what the incoming government will make of the insurance premium tax, the Ogden rate and whiplash reform.
Lemonade increases customer base by 43% eight months after its launch
Lemonade has grown its customer base by 43%, eight months since its launch in America, beating its annual target.
Gallagher Bassett acquires Strata Solicitors
Gallagher Bassett has acquired Strata Solicitors as the third-party administrator continues to bolster its size and offering in the United Kingdom.