Claims
Why tackling ghost broking will require a balanced approach
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, breaks down why addressing the scourge of ghost broking will require a unified response from insurers, regulators, tech firms, and government.
Diary of an Insurer: Woodgate & Clark’s Sarah Durkin
Sarah Durkin, director of investigation services at Woodgate & Clark, meets an elderly couple who have lost jewellery, takes her 12-year-old labrador for a leisurely ‘sniff’, and prepares to share her fraud wisdom.
Fake death fraudster's claim fails to hold water
The City of London Police’s Insurance Fraud Enforcement Department has arrested a man who faked his own death to support an insurance claim in a nationwide fraud crackdown.
Intact’s Scaife unpicks software liability in motor claims
Motor insurers are not yet ready to tackle the complex liability and recovery challenges posed by connected and autonomous vehicles, according to Jess Scaife, director of technical motor and injury claims at Intact Insurance.
Thatcham’s Townsend issues warning on Chinese insurers
Motor insurers must adapt to rapidly changing risks or face potentially significant market disruption from Chinese insurers entering the UK market, according to Ben Townsend, head of automotive at Thatcham Research.
No own goals: insuring the biggest World Cup yet
As the 2026 Fifa World Cup prepares to kick off across the US, Canada and Mexico, Tom Luckham explores how insurers are underwriting one of the world’s most valuable sporting events.
How vet reforms will redraw pet insurance competition
Greater transparency in veterinary pricing could transform how pet insurers price risk, design products and compete for increasingly informed customers, according to Scott Williams, head of pet at Hood Group.
Supporting domestic abuse victims in insurance
What brokers and insurance providers can do to support customers who are experiencing domestic abuse is the focus of the latest Insurance Post Podcast.
Two men jailed for £275k motor claims fraud
Two men have been jailed for a combined total of more than nine years after admitting their roles in a £275,500 fraud involving staged and fictitious motor collision claims.
Claims service slips at the start of 2026
UK claims service reached a record high at the end of 2025 but slipped slightly at the start of 2026, the latest data from Gracechurch reveals.
Diary of an Insurer: Zurich’s Iain Brumpton
Iain Brumpton, head of engineering at Zurich UK, juggles site visits, team mentoring, recruitment, AI innovation, sustainability initiatives with watching The Traitors.
Aviva stops ‘record levels of claims fraud’ as AI is abused
Aviva stopped “record levels of claims fraud” in 2025, as fraudsters increasingly use AI-generated images and documents to deceive.
Why green parts mean we’re repairing for resilience
View from the top: Jon Walker, CEO of Axa Insurance UK, breaks down why green parts must be at the centre of any sustainable claims offering for not only the environment, but also the customer.
Q&A: Preferred’s Lee Sadowski
Having departed Crawford & Company in 2023, Lee Sadowski joined insurance property claims specialist Preferred – a company he had previously tried to buy – as chief strategy officer. Almost two years on he reflects on diversification and achieving zero…
What the government’s fraud strategy means for insurers
What the government’s new fraud strategy could mean for insurers grappling with everything from cash-for-crash scams to the growing use of artificial intelligence by organised criminals is the focus of the latest Insurance Post Podcast.
Climate change puts brokers centre stage
With floods, heatwaves and subsidence rewriting the rules of risk, Caroline Elliott-Grey, senior product manager for UK and Ireland at LexisNexis Risk Solutions, argues brokers who harness property-level insights can build trust, protect clients and…
Tweakments tamed: how reform reshapes insurance risk
Rachel Gordon examines how UK reforms that aim to tame the aesthetics ‘Wild West’ will give insurers clearer risk signals, more consistent underwriting data and a market that may finally balance growth with greater accountability.
How to transform your contact centre into a fraud prevention hub
This guide looks at how insurers can use contact centre intelligence to detect fraud earlier, disrupt organised crime networks and better protect customers. It explains why contact centres provide a unique window into different stages of fraud and…
Biker’s £4m claim crashes after posts tell another story
Keoghs has helped the Motor Insurers’ Bureau expose a fraudulent £4m injury claim brought by a motorcyclist, in what has been described as the largest finding of fundamental dishonesty under the Untraced Drivers’ Agreement 2017.
Instant claims: making straight-through processing a reality
The shift to instant claims is transforming insurance payments. But technological, regulatory and cultural hurdles stand in the way.
Five Years On: Reflections on the OIC Portal and what comes next
As the Official Injury Claim Portal passes its fifth anniversary, Donna Scully, director at Carpenters Group, says it offers a timely moment for reflection.