Claims
Claims service progress stalls in Q2
After gains early in 2025, Ben Bolton, managing director at Gracechurch, reveals general insurance claims service has slipped, with NPS falling and regional gaps widening.
Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
Building trust: How smarter fraud detection bridges the trust gap and reduces claims leakage
Technology is reshaping how insurers build trust, manage risk, and move faster. This webinar sheds light on how advanced tools are reshaping the future of fraud detection, what “instant trust” looks like across claims processes and how modern fraud…
Aviva detects £60m of claims fraud in first half of 2025
Aviva has detected and intercepted over 6000 fraudulent insurance claims in the first half of 2025, amounting to over £60m, the insurer reported this morning.
Is the pet insurance market delivering fair value?
As vet bills increase and complaints grow, Sam Barrett explores how the pet insurance sector is responding to consumer confusion, cover gaps, and cost pressures.
Parents hold the key to fighting motor insurance fraud
Educating children on insurance fraud helps protect future drivers, argues Kevin Perkins, head of defence at Carpenters Group, who also urges parents to avoid mis-steps like fronting.
Hastings Direct and HF bring down car hire scam
Hastings Direct, backed by legal advisers HF, has dealt a blow to an elaborate scam orchestrated by Arrow Car Hire UK London.
ABI gears up for winter storm season
Trade Voice: Mark Shepherd, head of general insurance policy at the Association of British Insurers, sets out how greater resilience and understanding can help customers weather stormy weather.
Blog: Easing the burden of legacy claims
The disproportionate time and resource spent on legacy claims can put a squeeze on insurer profitability, says Gallagher Bassett’s Ashley Easen
Travel insurance satisfaction increases but trust takes a hit
Despite rising customer satisfaction, Millie Ridley, researcher at Fairer Finance, shares the consumer group's data shows trust in travel insurance is falling, with gaps in transparency and clarity still causing concern.
Home Protect ready to roll out AI-powered claims system
Home Protect is getting ready to launch a fraud detection and claims settlement system in September that chief technology officer Dan Huddart has called a “genuine game changer” for insurance.
Throwback Thursday: Computer warning; Sedgwick’s expansion
Insurance Post’s Throwback Thursday steps back in time to August 1975 to remind you what was going on this week in insurance history when concerns were raised about reliance on computers and Sedgwick was opening offices in the world’s “developing areas”.
Protecting the tools of tradesmen
With theft affecting the majority of UK tradespeople, Fiona Nicolson examines rising losses, underinsurance, and strain on trade tool insurers.
Preventing burnout in customer-facing insurance roles
Rahul Kumar, vice president and general manager of financial services and insurance of software company Talkdesk, explains how artificial intelligence-powered tools can reduce burnout, ease workloads, and empower frontline insurance staff to better serve…
FCA lets insurers lead as consumer protections weaken
The Association of Consumer Support Organisations’ director Matthew Maxwell Scott argues the Financial Conduct Authority's recent reports echo the Association of British Insurers' 18-month-old roadmap, risking consumer protections and repeating the…
Questioning the math behind FCA’s insurance price defence
The Financial Conduct Authority cites cost pressures, rather than profiteering, for motor insurance premium hikes but with record profits and low claims ratios, compliance consultant Branko Bjelobaba asks is that the full story?
Court decision creates transgender PI ‘compensation lottery’
Minster Law has warned that the recent Supreme Court ruling on the definition of sex in the Equality Act has created uncertainty for personal injury compensation calculations for transgender claimants, which could result in award differences of up to six…
Throwback Thursday: Insurance levy for smokers
Insurance Post’s Throwback Thursday steps back in time to August 1975 to remind you what was going on this week in insurance history when a report recommended smokers cough up for cover.
Range Rover fraudster handed suspended sentence
A man has been sentenced after a failed attempt to defraud £108,700 by falsely claiming his Range Rover had been stolen and crashed after a pub crawl.
Dealing with lost or damaged luggage
Losing your luggage after a flight can be a stressful and disheartening experience, leaving you without your essentials and unsure of what to do next.
Admiral launches branded body shop to master new vehicle tech
Admiral has put its name on a new repair centre in Manchester, which it says will be a testbed for trialling new technologies and processes.
Handling film production claims caused by climate change
Extreme weather is forcing film and television productions, insurers and loss adjusters to rethink cover limits for climate-related disruptions, according to Marion Jones, director of Spotlite Claims.
Big Interview: Angus Eaton, Motor Insurers’ Bureau
After pledging to end uninsured driving, Motor Insurers’ Bureau CEO Angus Eaton speaks to Scott McGee about how the goal will be achieved—and the wider ambitions of the bureau’s five-year strategy.
Motor premiums fall £60 year-on-year
Motor insurance premiums have fallen by £60 over the last year, while claims payouts increased significantly, according to data from the Association of British Insurers’ quarterly premium tracker.