Claims
The insurance factor you’re overlooking for 2026: Data analytics
In 2026, leading insurers will not only manage risk but also anticipate it, offering products, services, and interventions that proactively protect and empower customers. This blog post explores why data analytics will define the next era of insurance and how insurers can prepare today.
Entries open for the 2026 British Insurance Awards
We can’t quite believe it’s come round so quickly – the 2026 British Insurance Awards are now open for entries.
Avoiding a ‘compensation lottery’ from Court’s transgender ruling
The Supreme Court’s ruling that sex under the Equality Act means biological sex has left insurers uncertain over which Ogden tables to use for transgender claimants, which Tim Evershed discovers is raising fears of inconsistent compensation awards.
What's next for agentic AI?
AI has already made the move from futuristic concept to an everyday part of insurance operations, including risk assessment, underwriting and claims processing. This blog sheds light on how agentic AI takes one step further by working autonomously…
NFU Mutual leads motor insurance market
NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.
Ecclesiastical claims approach under fire from abuse survivor
A sexual assault survivor has questioned why Ecclesiastical is refusing to pay a claim for a recent attack when a previous, similar claim he made was accepted and settled by the insurer more than a decade ago.
Why shipbuilding insurance is making waves in marine risk
Shipbuilding insurance, once a niche part of marine cover, is now expanding rapidly. Fiona Nicolson unpicks the complex projects, new technologies, and sustainability trends that are reshaping global ship construction and the risks insurers must navigate.
Domestic & General snapped up by US firm
Domestic & General has been acquired by US-based insurance company Asurion, with the deal expected to close in mid-2026.
Big Interview: Donna Scully, Carpenters Group
Donna Scully, director and co-owner of Carpenters Group, discusses with Insurance Post the challenges of her upbringing and its positive impact in ensuring both her business and personal causes are approached with kindness.
Which? super-complaint shows insurance is a race to the bottom
James Daley, managing director of Fairer Finance, argues Which’s super-complaint lays bare long-standing problems in policy quality, claims performance and comparison-site competition and pushes for better purchase information to halt the industry’s…
Carpenters Group open to private equity investment
Carpenters Group is open to private equity investment after over 30 years of bootstrapping, according to director and owner Donna Scully.
Carpenters’ Scully urges no government ‘gaslighting’ in whiplash review
Donna Scully, director and owner of Carpenters Group, has called for the government to avoid “gaslighting” the industry in its whiplash review consultation.
Video Q&A: Shift Technology’s George Robbins on Agentic AI and claims transformation
In the latest Insurance Post video we caught up with Shift Technology’s head of UK, Ireland and Nordics George Robbins to discuss the key areas that insurers need to consider when thinking about using Agentic AI in claims transformation.
Biggest takeaways from the Insurance Innovators Summit & two AI tracks
This year’s Insurance Innovators Summit in London made one thing abundantly clear: the conversation around AI in insurance has shifted to execution and applying AI in ways that are tangible. This blog sheds light on four key takeaways from the event and…
Pet insurers under fire for blindsiding vets with VetEnvoy halt
Independent vets claim they were blindsided after Allianz and several pet insurers failed to communicate non-Allianz brands will be removed from digital pet claims platform VetEnvoy, now known as Petios.
Black Friday warning: Thieves cutting into warehouses
With Black Friday (28 November) fast approaching, Sarah Durkin, head of counter fraud at loss adjusters Woodgate & Clark, warns of a increase in burglars cutting through walls and cladding to steal high-value stock undetected.
Property insurance pay-outs hit record £4.6bn
Association of British Insurers members paid out a record £4.6bn in property insurance claims during the first nine months of the year.
Marsh hit with £85m negligence claim by pub giant
The UK’s largest pub company, Stonegate, is suing Marsh over cover the broker arranged for the group that allegedly left many of its establishments without business interruption insurance at the height of the Covid-19 pandemic.
Accelerate, don't alienate: Modernise P&C claims
Today’s claims environment demands more than efficiency, it requires empathy, precision, and trust. If you’re feeling the pressure to modernise without losing the human touch, this eBook is your guide to achieving a modern claims system with technology…
Why Which? submitted an insurance super-complaint
Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to…
Big Interview: Hugh Kennaway, President of Cila
From jumping out of planes to global energy loss adjuster and volunteer police constable, new Chartered Institute of Loss Adjusters president Hugh Kennaway is a man with a mission: to expand the reach of the professional body.