Claims
Ageas 5% away from target to triple green parts use by 2023
Ageas’ claims director Robin Challand told Post that the insurer is on track to triple its green parts use in its repairs by 2023.
Webinar: What does the future of motor claims look like?
In this webinar, an expert panel discuss how insurers can future proof their motor claims eco-systems to transition to the ‘new normal’ and what needs to be done to make sure supply chains are fit for purpose.
Video: Enabling proactive wildfire protection
Are insurance companies ready for rising global wildfire risk? In this video, Laura Drabik, chief evangelist at Guidewire Software reveals how insurers can proactively meet this pressing threat to the people they protect everywhere.
BI claims roll on as law firm builds new case against Allianz
Law firm Mishcon de Reya is appealing for Allianz policyholders to come forward and join a group action lawsuit against the insurer in a new Covid BI claims case.
Assurant customer story: Leveraging AI to detect and mitigate fraud
Assurant’s leadership knew that technologies such as AI powered fraud detection would become invaluable to insurance and began evaluating methods to become an industry innovator.
Best of both: Bundling parametric with indemnity insurance
Parametric insurance is often bought as a complement to indemnity insurance, but hybrid products combining parametric and indemnity insurance in the same policy launched in 2022.
Five ways the cost-of-living crisis is impacting insurance fraud
Will the cost-of-living crisis lead to more fraud? Insurance Post and LexisNexis Risk Solutions surveyed the insurance market to assess how the current crisis is impacting fraud.
Blog: Why fighting fraud doesn’t have to compromise the customer journey
With fraudulent claims on the rise due to the cost-of-living crisis, Scott Clayton head of claims fraud at Zurich Insurance, considers how insurers can effectively track fraudulent claims while still maintaining an efficient digital claims journey.
Improving customer trust in quality data
This content explores the most important findings from the Insurance Post Fraud Survey Report 2022.
Q&A: Lewis Cunningham, Claims Apprentice 2022 winner
Lewis Cunningham, claims handler at RSA, was recently crowned the winner of the third series of Claims Apprentice. Post sat down with Lewis and sponsor Kennedys’ own ‘Lord Sugar’: partner and head of marine practice, Chris Dunn, to hear their thoughts on…
Acrisure acquires Sutton Winson and SSR; One Family to acquire Beagle Street and Many Pets expands to the US
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Data Analysis: Business Interruption payment tracker - Autumn update
Six months on from its previous update, the Financial Conduct Authority continues to monitor the fulfilment of Covid-related business interruption claims. Post analysis of this data shows which insurers are lagging behind on their commitments.
AI and digital transformation in insurance - considerations for P&C insurers
Insurers are concerned that their rivals will overtake them in the technological arms race – but they’re also concerned that bad actors will exploit new technology.
Will the cost-of-living crisis lead to more insurance fraud?
With the cost-of-living crisis escalating for many households as winter approaches, the insurance sector is preparing itself for a wave of fraudulent claims from both opportunistic and organised sources.
Ageas’ Robin Challand on how taking a more sustainable approach to claims could help to address inflation
Robin Challand, claims director at Ageas UK, says insurers can shield against the impact of claims inflation by adopting new processes and moving with the times in the face of the myriad of challenges that this year has thrown their way.
Shift technology insurance perspectives - Claims management
Claims specialists face making myriad decisions every day, yet the information they need to make the best decisions possible is often locked away in the various documents that drive the claims process.
Insurance claims research: The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience.
Trade Voice: Apil’s John McQuater on why the law on bereavement damages is out of step with modern society
John McQuater, president of the Association of Personal Injury Lawyers, says the case for an overhaul of the law on bereavement damages has only grown stronger in recent years, and it needs to be updated to reflect today's modern society and family…
Avian flu outbreak could hit insurers hard: McLarens' Smout
With avian influenza prevention zone declared across Great Britain, an agriculture loss adjuster warns claims could be costly for insurers.
Blog: Is it time to integrate the motor claims supply chain?
In the face of inflationary pressures and rising motor repair costs, the use of reclaimed and recycled parts makes both economic and environmental sense. So, asks Jim Loughran, CEO at e2e Total Loss Vehicle Management, why isn’t more being done to scale…
The past, present and future of AI in insurance
How can insurance companies apply artificial intelligence to processes currently dominated by human intervention? This white paper sheds light on how AI can be applied to benefit many different parts of the insurance business beyond claims and fraud.
How is the insurance sector investing in solutions to combat the evolving fraud threat?
Insurance Post in association with LexisNexis Risk Solutions assembled a panel of counter-fraud specialists to discuss the ever-evolving battle against fraud.
Tech trends video: Robots
Customer service bots were just the beginning.
Video: Building an environment of change - Tryg Denmark
In this video, Tryg Denmark’s Mette Rønberg, business change manager and Michael Poulsen, VP, head of business technology, discuss how the Scandinavian insurer is leveraging Guidewire’s claims handling system to build an environment of change.