Claims
Big Interview: Ecclesiastical’s Richard Coleman
Richard Coleman, managing director of Ecclesiastical, shares his growth plans for the provider and how the insurer’s reach is going far beyond protecting the steeples of this land.
Surveyor sounds alarm over £2.2bn insurance gap
More than a third of buildings surveyed by valuation specialists Charterfields have been underinsured by over 50%, the firm revealed in a report.
Time to stop throwing punches with the OIC portal
Editor’s View: Scott McGee says the Official Injury Claim service needs to be improved to achieve the aim of making the personal injury claim process so simple anyone could request compensation without legal help.
Zego automates 10% of claims after in-house move
Zego’s Ian Kershaw has hailed AI’s potential to ‘automate’ and ‘innovate’, after the insurtech brought some customer-facing functions in-house, allowing it to straight-through process 10% of its claims.
Subsidence costs to increase 800% if climate change continues at current rate
PWC has predicted that, if climate change continues to increase the severity of weather in the UK, insurers will be facing costs of around £1.9bn per year just in subsidence claims.
Claims handlers' errors put Zurich on the hook for uncovered Covid claims
The Commercial Court has told Zurich it is obliged to indemnify a student travel company for Covid cancellation refunds, even though the refunds fell outside the scope of its policy.
Trade Voice: Foil’s McSorley on Northern Ireland’s Green Book reforms
Tara McSorley, chair of the Forum of Insurance Lawyers’ Northern Ireland division and legal director at Clyde & Co, outlines the areas ripe for revision as Northern Ireland’s personal injury guidelines are reviewed.
Most common home insurance claims revealed
Go Compare found accidental damage and escape of water made up more than half the most common reasons customers claim on their home policies.
All things digital
ARAG has made considerable investments to stay at the very forefront of digital legal services. One of the most significant advances has been the creation of the next generation of the ARAG Legal Services website.
Aviva catches fundamentally dishonest fraudster
Aviva and HF Solicitors have successfully fought a fraudulent claim involving alleged injuries brought by a senior finance professional
Diary of an Insurer: Charles Taylor Adjusting's Adam Donovan
Adam Donovan, head of major loss at Charles Taylor Adjusting, heads to Vietnam to help a hotel resort damaged by typhoons and manages to buy some souvenirs for his children.
540 jobs saved as Plexus Law bought out of administration with Axiom Ince deal
Axiom Ince has acquired Plexus Legal LLP and Plexus North LLP out of administration for an undisclosed sum.
Bridging the gap between crime and cyber: Common claims and core coverages
Financial cybercrime disproportionately affects smaller businesses, which are often easy targets due to limited resources.
Aviva, Crawford, Zurich and Amanda Blanc triumph at 2023 British Insurance Awards
Aviva was among the big winners at the British Insurance Awards 2023, on a night when its group CEO Amanda Blanc took home the Achievement Award.
Allianz, LV and Zurich to discuss speeding up fraud detection in Insurance Post webinar
Whilst some insurance fraudsters are getting smarter at using modern technologies to embellish their false insurance claims; other more opportunistic policyholders are being driven to seek illicit gains as the cost-of-living crunch means money is tighter…
Claims Apprentice 2023: Episode four – Claims inflation podcast part one
With one victory each, the third challenge in this year’s Claims Apprentice looks to be vital for Teams Aspire and Connect.
Surge in synthetic ID and Al fraud threatens UK insurance
The UK insurance sector continues to experience a surge in fraudulent activities, leading to significant losses for insurers.
Five insurers given green light to appeal Excel Centre BI judgment
Five insurers have been given permission to appeal last month’s Commercial Court judgment on ‘at-the-premises’ business interruption claims, with only RSA accepting the outcome.
60 Seconds with... Val Pitt, HF Scotland
Val Pitt, partner at HF Scotland, reveals how as well as being a lawyer she knows a good show tune and can belt out a Shakira hit.
Insurers must right their wrongs for vulnerable customers, says FCA
Home and motor insurers need to put the “wrongs right” and “improve their treatment” of vulnerable customers as the cost-of-living squeeze continues.
Cila appoints former CII COO John Bissell as executive director
The Chartered Institute of Loss Adjusters has appointed former Chartered Insurance Institute chief operating officer John Bissell as its next executive director.
Greggs and Zurich settle Covid BI claim dispute
Greggs has settled its business interruption dispute with Zurich, according to a court order issued last week.
Insurance fraud: Survey reveals impact of economic downturn
Insurance fraud is a growing problem in troubled times. To find out more about the current fraud landscape, Insurance Post collaborated with LexisNexis Risk Solutions to conduct its annual fraud survey.
It’s insurtech Jim, but not as we know it - Lemonade’s PRA authorisation shows intent
Content director's view: Jonathan Swift looks at Lemonade's landmark PRA authorisation and two second claim record and contemplates whether the once start-ups trek to the mainstream is entering the final frontier.