Claims
Insurance fraud rises 27% finds Cifas
The number of fraudulent insurance claims have soared by 27%, fuelled by rises in household and motor fraud.
Delayed riot claims guide finally gets government green light
The Chartered Insurance Institute’s New Generation Claims Group has issued guidance for the compensation of claims in the event of riots.
Blog: Subsidence - urban myth or epidemic
After the hot dry summer of 2018, there has been renewed interest and a significant amount of press coverage about subsidence, with Crawford and Sedgwick reporting increases of more than 300% in subsidence claims. Toby Daley, underwriting director at…
Industry welcomes launch of discount rate review: updated
The government has launched a widely-anticipated review into the Ogden discount rate.
Swiss Re confirms exposure to Ethiopian Airlines crash
Swiss Re has confirmed it is a co-insurer of both Boeing and Ethiopian Airlines.
Aviva wins landmark appeal in fundamental dishonesty case
Aviva has won a landmark appeal case that could see fundamentally dishonest claimants denied all damages, not just those relating to personal injury.
Analysis: The changing nature of festival risk
Festivals are growing in size, number and scope. They are rapidly becoming a more immersive experience, rather than solely about music. With these changes come wide-ranging additional requirements for cover and a need for the insurance sector to innovate
This week: The end of the hard sell
When the regulator fined Carphone Warehouse £29m this week, the real target was the use of high pressure sales techniques in insurance.
Blog: Turning the tide on account takeover fraud
Many of us have either experienced fraud, seen friends who have fallen victim to it or witnessed the direct results in our workplaces. Shaun Smith, Iovation sales executive, explains why it's no surprise that one of the fastest growing fraud types in the…
Claims Apprentice 2019: Episode 1 - Meet the teams
After 30 interviews involving rising insurance stars from up and down the country, the field has been whittled down to six candidates, all competing for the prize of becoming the 2019 Claims Apprentice.
Charles Taylor sees losses of £3.3m despite underlying growth
Charles Taylor saw a statutory pre-tax loss of £3.3m last year even as the group saw a strong underlying performance.
Child abuse survivors decry tactics of 'velociraptor' insurance lawyers
Non-recent child abuse survivors say they have faced ‘absolutely malevolent’ litigation strategies from insurer lawyers when attempting to put in claims.
Carphone Warehouse fined £29m for mobile insurance mis-selling
Carphone Warehouse has been fined £29m by the Financial Conduct Authority for mis-selling mobile phone insurance.
Analysis: How might a no-deal Brexit affect claims inflation?
With the outcome of Brexit still unclear and a possible European Union exit on 29 March looming, some insurer bosses have cautioned that we could see rising claims inflation this year.
Chubb lead insurer in Ethiopian Airlines crash: reports
Chubb is reportedly the lead insurer for Ethiopian Airlines, the airline which saw a tragic plane crash yesterday in which 157 people died.
Sedgwick acquires entertainment loss adjuster
Sedgwick has acquired entertainment insurance loss adjuster Adams Media Loss Adjusting.
Enterprise sees claims costs rocket from Ogden impact
Enterprise could pay out £101.4m more in UK claims than its administrators had predicted, largely owing to the Ogden rate hit on its motor book.
Analysis: Are the barriers too high for CMCs?
Claims management companies will see registration fees increase by 400% when they come under the regulation of the Financial Conduct Authority next month, prompting fears that smaller firms will move into unregulated areas.
Bosses could be sued for lack of Brexit preparation
Company directors could face legal action if they fail to prepare adequately for a no-deal Brexit, with limitations to directors and officers cover meaning they could find themselves personally liable.
Aviva prepares for further claims inflation in 2019
Aviva’s UK business is anticipating pricing increases in 2019 as a result of non-weather claims inflation.
Blog: Opioid epidemic - The pain persists
Britain is in danger of replicating the painkiller epidemic that has ravaged the US. Dorothy Flower, partner, and Emma Kislingbury, associate at RPC, explore how this might impact pharmaceutical companies, medical practitioners, healthcare providers, and…
Analysis: Why are insurers hiring in-house loss adjusters?
Insurers are increasingly hiring teams of loss adjusters to handle claims in-house, rather than outsourcing to a third-party firm. Post looks at this trend and whether it represents part of an established cycle
Analysis: What do the millennials think of insurance?
Insurance has struggled to attract talent in recent years, finding itself competing with ‘sexier’ industries
Interview: Janet Connor, The AA
A lot has changed at the AA in the five years since Janet Connor, now director of insurance, joined the organisation. She explains to Jonathan Swift how an investment in data and technology – alongside the relaunch of its insurance company and board…