Claims
Analysis: The power of shareholders
R&Q recently faced a shareholder rebellion over its executive chair. It's not the first and it won't be the last time shareholders disagree with a firm's operations. Post reviews the result, and asks how much power shareholders really have?
The future of claims
Each insurance claims experience is an opportunity to connect with customers for unique and personalised communications.
Insurance fraud from A to Z
This A to Z insurance fraud guide aims to collate CRIF’s research and experience in the insurance fraud field into one place.
Insurance fraud - but not as we know it
The UK insurance market is heading for unchartered waters when it comes to insurance fraud.
Q&A: David Philips, GIFC
David Philips, chair of the GIFC, talks to Scott McGee about General Insurance Fraud Committee's plans for 2022 and beyond, the plans to work more with the government, and the key strategies it wants to implement to protect customers from fraud.
How different views on digital transformation impact customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity, but a misalignment in strategic goals is slowing progress.
Industry responds 'sensitively' to event cancellation in wake of Queen’s death
Organisers have seen many of their events cancelled since the Queen passed away earlier this month, despite clear guidelines from the government. However, the insurance industry has responded to these cancellations with sensitivity
Analyst answers: Don't underestimate the power of image data
Images are everywhere, from personal phones to ATMs to video doorbells. These images can tell stories, prove facts, and reveal so much. So, how does this apply to insurance?
Can artificial intelligence remove bias in data-driven decisions?
The insurance industry has a natural interest in leveraging data analytics and human bias is an indisputable challenge when we aim to extract business value from data.
Intelligence: Tackling subsidence surges in a climate change era
With hot summers becoming more likely in the future, subsidence surge and event years may be the new norm. Fiona Nicolson looks at how insurers are preparing for these claims in a climate change environment.
AIG and Lloyd's insurers reject case advanced by Aercap in $3.5bn claim
Insurers have rebuffed claims from aircraft leasing giant Aercap that it is owed either $3.5bn under its all risks policy or $1.2bn under its war risks policy for the dispossession of aircraft by Russian airlines earlier this year.
Towards smarter, efficient and trusted insurance marketplaces through computable contracts
How can computable contracts and distributed ledger technology benefit insurers?
60 Seconds With... Adam Parry, Sedgwick
Adam Parry, head of home investigations at Sedgwick, shares with Post the joys of financial independence, and his love of football and Celine Dion.
July cyber-attack causes backlog for Davies
Davies Group is working to mitigate the impact of backlogs caused by a cyber-attack it suffered at the end of July.
Intelligence: The fallout from Russia without love
On 24 February, Russia invaded Ukraine in a major escalation of the Russo-Ukrainian War that began in 2014. Edmund Tirbutt investigates how UK insurers have responded to the knock-on effect from the war, and the impact that this might have in the long…
Insurers agree FCA price walking ban benefits customers, but ‘doesn’t mean renewals will always go down’
Insurers have disputed Which? survey results saying the majority of their car and home insurance customers are seeing their prices go down which demonstrates that the ‘new rules are working’.
Companies are ‘treading a very thin line’ in avoiding data breaches
After ICO launched criminal proceedings against eight data thieves, companies have been told to revisit their cyber security to ensure they are properly secured and protected against potential data thieves as cyber attacks are on the rise.
Transform claims on your terms with intelligent automation
While your people are crucial to creating a superior claims experience for your customers, they often aren’t equipped to handle claims in the most efficient way.
The top 30 European Insurers 2022: A return to growth
Europe’s 30 largest non-life insurers returned to growth in 2021 and – although high inflation, supply chain disruptions and surging energy prices should translate into premium growth – Mathilde Jakobsen of AM Best explains that profitability is expected…
ICO begins criminal case against eight data thieves
The Information Commissioner’s Office has begun criminal proceedings against eight individuals who are alleged to have stolen data from repair garages in order to find leads for potential fraudulent personal injury claims.
Blog: How intelligent automation and AI connect to speed up FNOL in claims management
The insurance market has seen an increase in take up of new AI and claims management software platforms.
Roundtable: How is the insurance sector investing in solutions to combat the evolving fraud threat?
Post, in association with LexisNexis Risk Solutions, held a roundtable to discuss the ever-evolving fight against fraud with new technology and how the insurance market is investing in solutions to combat this. Conducted under Chatham House rules,…
Analysis: Tough times ahead in the inflationary storm
With the UK inflation rate hitting a 40-year high of 10.1% and claims costs rising, Post investigates what is steering this inflation, and what the industry is doing to mitigate the pressures that come with it.
Assistance services: A great opportunity for insurers
An increased appetite for convenience and the rising likelihood of emergencies are fuelling consumer demand for assistance services.