Webinar: Watch Blink, Collinson and Visa discuss the reality of instant claims

From FNOL to payments, policyholders too often face repeated requests for information and are frequently required to complete much of the administrative work to simply get a payment they are owed through their policy. This slows down remediation and leaves customers dissatisfied, but can also leave networks of suppliers without funds.

Straight-through processing has long been talked about as the answer for simpler claims, but for many insurers, it remains more of an aspiration than reality. With the rise of AI and automation, however, there is a genuine opportunity to create a future that delights customers while freeing frontline claims staff to focus on complex, high-touch cases.

With this mind, Insurance Post, in collaboration with Visa, will explore what it takes to realize that vision and the challenges that still need to be addressed in an upcoming webinar on 26 March at 10am.

An expert panel will feature Jay Chintis, director of insurance UK/EU at Visa; Sid Mouncey, chief commercial officer at Blink Parametric; and Lawrence Naested, CTO and head of transformation at Collinson Insurance. They will discuss a host of questions, including:

• What improvements have been introduced to speed up claims payments, and what impact have they had on customers and business performance?
• What are the biggest barriers – technological, cultural, or operational – to achieving true STP?
• How can insurers balance speed with robust fraud prevention?
• Beyond fraud, what are the risks of instant claims, particularly for vulnerable customers who need more support?
• How might this shift affect TPAs, and what does successful integration into an STP ecosystem look like?
• Could faster payments be seen as insurers stepping back from remediation, leaving policyholders to manage replacement goods, labour, and skilled trades themselves?
• What role do other actors within the claims payouts process have to play to inject innovation into the claims flow?

Sign up to watch the webinar now by clicking here.