Post Blog: Restoration consternation
There was a time when damage restoration was held in high regard. Those repairing buildings after fire or flooding delivered excellent customer service and savings for insurers.
The world has since changed, times are tougher, and the recent surge events have exposed holes in the insurance supply chain.
Insurers continue to be seen as the bad guys by the media - and despite best efforts claims costs continue to rise. So what options are available to regain customer trust and control of cost?
Until recently, the insurance industry lived in sunnier times, where profits were based on insurers not only writing enough premiums, but also lower claims costs. These were the halcyon days when investing premium in the stock market swelled coffers to an extent where claims did not break the bank.
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