Claims/Loss adjusting
Interview: Harsha Agadi, Crawford & Company
As Crawford ‘outperforms expectations’ in terms of growth, Michèle Bacchus speaks with CEO and president Harsha Agadi about his plans for the company
High-net-worth fraud: A real rarity?
Many believe fraud in the high-net-worth market is rare. Is this the case, or are insurers just remaining tight-lipped about the problem?
Lloyds outsources claims management to Innovation Group
Lloyds Banking Group has outsourced its subsidence claims to Innovation Group, Post understands.
Claims Awards Asia-Pacific Winner's Interview: Lifetime Achievement
Post interviews Marsh's Graham Purdon - the winner of the Claims Awards Asia-Pacific 2016 Lifetime Achievement Award.
Acquisitive Davies eyes I-Cog as it closes in on latest niche deal
Acquisitive claims and loss adjusting group Davies is in advanced negotiations which could see it seal its fifth bolt-on acquisition in 24 months.
Rising star: Simone Sailman, Cunningham Lindsey
Private client services high-net-worth adjuster Simone has proved invaluable to the loss adjuster
Loss adjuster to face criminal court over alleged data misuse
A loss adjuster said it is “disappointed” that an alleged instance of misuse of data will be heard at a crown court.
Hanjin crisis now a ‘global claims phenomenon’, loss adjusters warn
Loss adjusters have been appointed multi-million pound contracts to recover cargo lost as a result of the Hanjin shipping crisis.
Lorega appointed loss adjuster for Brightside
Lorega will provide loss adjusting and recovery services to SME clients of Brightside.
Interview: Jonathan Clark, Chartered Institute of Loss Adjusters
The Chartered Institute of Loss Adjusters has been racking up a few firsts when it comes to naming its president in recent years, highlighting the changes the body is undergoing.
Blog: The connected claim
With the connected home, claim alerts and notification to insurers could become automatic.
Interview: Graham Smart, McLarens Europe
It has been three years since Graham Smart took over the role of McLarens Europe MD from Trevor Latimer. He reflects on the challenges the market has faced and what growth opportunities remain.
Blog: Stormy lessons and a diverse future for loss adjusting
Benedict Burke, president of the Chartered Institute of Loss Adjusters, reflects on his presidential year ahead of CILA's annual conference and annual general meeting on Wednesday in Manchester, where he will pass the baton on.
Rising Star: Mike Boast, Smithers Purslow
Mike Boast joined structural engineers and chartered building surveyors straight from Nottingham Trent University.
Blog: 8 ways insurers are focusing on customer service
A lot is said about customer focus, delighting customers, and being a customer-driven business, to name three buzz phrases. Without the right approach, real effort, and supporting evidence, there's always a danger these are empty words.
Blog: Subsidence claims are evolving
The insurance industry must plan for the skills, expertise and resources it will need to manage subsidence claims when an ‘event year' happens once again.
Blog: Riots and claims, five years after the London unrest
When the ‘Black Lives Matter' protests on 5 August brought West London traffic to a standstill and cut off the M4 corridor into Heathrow Airport, one couldn't help thinking of the simmering social tensions that led to widespread rioting five years ago.
The nomadic life: what does it take to be a specialist loss adjuster?
A group of new recruits to McLarens Aviation learn about what it takes to be a loss adjuster
Blog: Insurers must shout about the good service
I've worked at the sharp end of our industry for more than 30 years now and seen firsthand how we help to put peoples' lives and businesses back together following serious incidents such as a storm, flood or fire. However, the public perception of the…
Digital: Virtual reality
Virtual reality has hit the gaming industry this year and it could find a place in the insurance sector to help with claims and fraud in the future.
Blog: Investing in people
There are probably only two aims for a training and development programme: to make it work for your company and to make it work for your employees. All other benefits - and there are plenty of them - flow from that principle.
Trade Voice: CILA's Malcolm Hyde on Christmas and New Year with Desmond, Eva and Frank
For some, Christmas and New Year can be a stressful time. Add storms Desmond, Eva and Frank into the mix and the festivities become a seemingly endless time of misery.
Blog: Loss adjusters must get ready for new insurance contract law
The Enterprise Bill received royal assent on 4 May and the Insurance Act comes into force in August, both with the proclaimed aim to bring insurance contract law up to date and provide greater clarity for all customers
Blog: Uberisation of claims would be detrimental to customers in surge scenarios
Clive Nicholls, UK & Ireland CEO at Crawford & Company, disagrees loss adjusting will soon be disrupted by the 'gig economy'. He argues the industry cannot rely on freelancers to carry out claims surveys in surge scenarios.