Claims/Loss adjusting
Blog: Investing in people
There are probably only two aims for a training and development programme: to make it work for your company and to make it work for your employees. All other benefits - and there are plenty of them - flow from that principle.
Trade Voice: CILA's Malcolm Hyde on Christmas and New Year with Desmond, Eva and Frank
For some, Christmas and New Year can be a stressful time. Add storms Desmond, Eva and Frank into the mix and the festivities become a seemingly endless time of misery.
Blog: Loss adjusters must get ready for new insurance contract law
The Enterprise Bill received royal assent on 4 May and the Insurance Act comes into force in August, both with the proclaimed aim to bring insurance contract law up to date and provide greater clarity for all customers
Blog: Uberisation of claims would be detrimental to customers in surge scenarios
Clive Nicholls, UK & Ireland CEO at Crawford & Company, disagrees loss adjusting will soon be disrupted by the 'gig economy'. He argues the industry cannot rely on freelancers to carry out claims surveys in surge scenarios.
ILAA to launch review service for disputed claims
The Independent Loss Adjusters Association will launch a claims review service next Tuesday (10 May) in a move to help cut down on legal costs over disputed claims.
C-Suite Claims: Interim payments can promote insurance
Nehemiah Neo explains how loss adjusters can help support the reputation of the industry by helping facilitate interim payments when disaster strikes.
Blog: Not anyone can practise as a loss adjuster
Chris Hall, managing director at Questgates, reacts to Chris Sandilands' proposition of an Uber-style service for claims. In his view, freelancers cannot provide the level of expertise and consistency needed for loss adjusting.
Blog: Uber for claims – How the 'gig economy' could disrupt the loss adjusting sector
Chris Sandilands argues that the loss adjusting process is perfectly suited to being disrupted by the 'gig economy', leading to benefits for insurers and policyholders alike. Perhaps most surprisingly, using freelancers for claims surveys could lead to…
Interview: David Marock, Group CEO, Charles Taylor
He's a CEO with £24m burning a hole in his pocket but Charles Taylor boss David Marock isn't in a great hurry to spend it.
FCA SME claims review “sharpened” focus, but was not a major factor in industry response during 2015/16 floods
The insurance industry’s response to the winter flood in terms of SME commercial claims would have been hailed a success, even without the Financial Conduct Authority’s 2015 thematic review into this area.
The Claims Process: Together again
Hammering down loss adjusters on fees proved a false economy for insurers as falling service standards merely wreaked more havoc on the industry’s reputation. But sense has prevailed and the two sectors are showing signs of a welcome reconciliation
SMEs: All things unequal
Last year’s FCA thematic review found a gap between what SMEs expect of their insurers and the service they actually get. What can insurers do to make SMEs feel more valued?
Crawford international division reports reduced earnings amid ‘headwinds'
Fourth quarter operating earnings in Crawford & Company's international segment dropped to $7.3m (£5.1m) in 2015 compared to the Q4 2014 result of $9.6m.
Blog: Diversity and inclusivity: it’s ‘cards on the table’ time
Until our workplace culture is aligned with the words we write on our corporate websites, we cannot call ourselves a contemporary profession.
Panes begins McLarens' Asia-Pacific leadership role
Global loss adjuster McLarens has confirmed the appointment of two senior managers in Asia-Pacific.
Davies launches new-look UK casualty division
Davies Group has launched Davies Casualty a new division incorporating all of the group's UK casualty operations, including Garwyn & Argent.
Cunningham Lindsey relaunches in-house surveying practice
Cunningham Lindsey has relaunched its in-house technical surveying services practice under the group's building consultancy brand name, Sergon.
Charles Crawford joins Gallagher to help with integration project
Former Davies CEO Charles Crawford has joined Arthur J Gallagher International in the role of interim programme director to assist with the ongoing integration of businesses at the firm.
Blog: Flood claimants must prepare for the long haul
There may be less media interest in the floods but loss adjusters must manage expectations as the hard work has only just begun
Blog: Davies Group - insurance industry could still do better on floods
Don't be fooled by the positive press, there is still scope to do a lot more to help claimants, particularly when there is a surge...
Claims Club Asia rebrands as Claims Club Asia-Pacific
The Claims Club Asia has been renamed Claims Club Asia-Pacific in a new look for 2016.
McNeilage to step aside as Cunningham Lindsey UK CEO
Loss adjuster Cunningham Lindsey has appointed David Pigot as CEO for UK, international and major and complex loss operations, replacing Phil McNeilage who has spent a decade as UK CEO.
Editor's Comment: Writing a new chapter
A new year and a new start; time to ring in the new; the new year is like a blank book and you have the pen to fill the pages – you probably heard all of these and more as Big Ben chimed in the New Year and you planned your resolutions.
Crawford opens Carlisle office to support flood victims
Loss adjuster Crawford & Company has opened an office in Carlisle in Cumbria to support community members impacted by recent flooding.