Articles by Tom Luckham
Esure addresses issue with renewals and quotes
Esure insists an issue with the £141m digital transformation that resulted in the provider temporarily being unable to offer renewals to some customers has now been fixed.
Admiral CEO shares electric vehicle ambitions
As Admiral reported pre-tax profits of £597m from its UK insurance operations in 2023, CEO Milena Mondini De Focatiis revealed to Insurance Post the insurer’s ambitions to be a “leader in electric vehicles.”
Lack of motor risk data leading to ‘inconsistent’ pricing
Thatcham Research and LexisNexis Risk Solutions have partnered to address the issues caused by the advancing complexity of vehicle technology and its associated data, Insurance Post can reveal.
How green parts help insurers meet EU requirements
Analysis: Tom Luckham explains why the European Union's Corporate Sustainability Reporting Directive is pushing motor insurers towards even greater use of green parts.
ManyPets co-founder to step down as Barile takes on group CEO role
Steven Mendel, CEO of ManyPets parent ManyGroup, has announced that he will step down from his role in mid-April and be replaced by current ManyPets UK CEO Luisa Barile.
Motorists living in diverse areas pay more for car insurance
Customers in the most ethnically diverse areas in England face higher car insurance premiums than those in areas with fewer minorities, a BBC investigation has revealed.
Profits jump £1m as Zurich UK enjoys stable growth in 2023
Zurich UK has reported a 9% increase in GWP for its property and casualty business in 2023, while profits jumped by £1m.
‘Significant increase’ in tinnitus claims since whiplash reforms
Law firm HF has warned that tinnitus has become a common symptom appearing in road traffic accident claims since the whiplash reforms.
IFB warns of uptick in ‘underreported’ romance insurance fraud
Following the rise in romance insurance fraud, when a fraudster takes advantage of a romantic partner to extort money out of either them or an organisation, the Insurance Fraud Bureau has told Insurance Post that the issue remains ‘underreported.’
Allianz exposes fundamentally dishonest hearing loss fraudsters
Allianz, along with DWF, has successfully seen two court cases for noise-induced hearing loss dismissed by judges, following the claimants being found to have been fundamentally dishonest.
Q&A: James Nicholson, Zurich
James Nicholson, chief claims officer of Zurich UK, shares how the provider plans to do more retail and mid-market business and how it uses artificial intelligence to handle claims.
LV partners with Altilium and Synetiq to recycle EV batteries
Clean technology group Altilium has announced a partnership with LV and vehicle salvage supplier Synetiq, aiming to recycle electric vehicle batteries from written-off vehicles.
Ombudsman tells pet insurers to be more ‘interrogative’
The Financial Ombudsman Service has confirmed that it has communicated with pet insurers over a string of exclusions-related complaints.
‘Serious questions’ to be answered as MoJ launches whiplash tariff review
The Ministry of Justice has opened a call for evidence into the Whiplash tariff, first introduced in 2021, as part of a statutory review.
Insurance premiums for older pets surge by over a quarter
Owners of older pets saw their premiums increase by more than a quarter last year, according to Pearson Ham’s latest quarterly price index.
Mental health of claims handlers “often overlooked” says CII
The Chartered Insurance Institute’s New Generation Programme Claims group has today published a report calling on the industry to heighten understanding of second-hand trauma.
Lords call for ‘regulatory clarity’ on EV batteries
A House of Lords report on electric vehicles has outlined what the government must do to reach its ambitious EV adoption targets.
Rental property shortage sees insurers turn to pods
A shortage of rental accommodation has resulted in providers talking to pod providers about rehoming policyholders in these structures while their homes are repaired, Insurance Post can reveal.
Longworth’s AI Code of Conduct officially launched
A voluntary code of conduct for the use of artificial intelligence in the claims industry has been launched, boasting support from Questgates, Covea and Ecclesiastical.
Policy Expert to expand into pet insurance in Q2
Following both acquisition and a flurry of executive appointments, Policy Expert is “firmly on track” to launch its expansion into pet markets in Q2.
EV motorists being charged twice for same cover
Some electric vehicle motorists are being charged twice for the same charging point cover under their home and car insurance policies, Defaqto has warned.
New MOT rules ‘consigned to the bin’
Drivers have rejected the government’s plans to change the way that MOTs are carried out following a consultation.
Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.
Qlaims and Lorega founder Malcolm Harvey to retire
Qlaims Limited has announced the retirement of its founder, industry veteran Malcolm Harvey.