Analysis
Subrogation: Fair Play?
With some firms facing criticism over their approach to subrogation, are motor insurers acting in customers’ best interests or is this outdated legal framework being exploited?
In Series: Technology: Leaving your legacy
New technology promises greater insight for insurers and brokers, and a better experience for consumers – but only if used correctly.
In Series: Technology: Get moving
Insurers must make a concerted effort to reach customers in the mobile space.
Space Tourism: Ready for liftoff?
With Virgin Galactic edging closer to launching tourists through the stratosphere for the first time, what part will the insurance industry play in this uncharted territory?
In Series: Technology: Out with the old fashioned systems
Old-fashioned systems are affecting some insurers’ ability to keep up with the growing expectations of more tech-savvy consumers, allowing new players to gain market share.
Expertise-in-Action: Claims Fraud - Fully equipped
How can insurers make sure intermediaries have all the tools they need to play their part in fraud prevention?
Telematics: Taking the wheel?
Will plans by car manufacturers to fit telematics black boxes to new vehicles see them become major players in the motor insurance sector?
Personal Lines Brokers: Fresh tactics
With the rise of aggregators bringing their very existence into question, how are personal lines brokers changing their approach to ensure they stay relevant and needed?
In Series: Personal Lines: The good old days
Insurers now benefit from data usage that allows them to tailor prices from hundreds of categories. But this wasn’t always the case.
Technology: Get smart, get appy
Insurers are widely considered to be slow adopters of new technology, but how do they fare in the world of mobile apps?
Improving Underwriting: The bigger the better
How is the move towards ‘big data’ from external sources helping insurers price risk in the post-Gender Directive environment?
Improving Underwriting: Driving Profits
Can a more sophisticated approach to underwriting help motor insurers finally turn a profit?
Improving Underwriting: The extra mile
The use of geographic intelligence can improve the understanding of risk in the motor insurance space.
Career development: Stress due to poor economic climate takes its toll on Britain’s SMEs
Stress had a noticeable impact on businesses in 2012, according to more than two-fifths (42%) of senior managers from small and medium-sized businesses surveyed for Zurich’s latest quarterly SME Risk Index.
Career file: Nigel Minett - McLarens adjuster Minett appointed as Airclaims MD
Nigel Minett, a veteran McLarens adjuster with 36 years’ experience in the loss adjusting industry, has been appointed managing director of Airclaims.
Expertise in Action: Pricing: Looking for support
With brokers calling on insurers to share more information and provide greater practical assistance, how can both parties – and their clients – benefit from better collaboration?
Career File: Gary Duggan: Ex-Barclays Duggan made Towergate network chief
Towergate has appointed Gary Duggan as chief executive of its network division, comprising Broker Network and Countrywide.
Law report: Employment tribunal wrong to apportion liability
This law report has been contributed bby law firm Berrymans Lace Mawer.
Website review: Slow response bytes into Zurich performance
Availability was good, but not as good as most of its competitors, says compuware firm Gomez.
The future of regulation for Hong Kong
Hong Kong's insurance industry is currently digesting a consultation document on the future of its regulatory regime. Nicky Burridge talks to the market to get early reactions about the feelings on the ground.
European regulation: the data, systems and processes challenge
As Solvency II implantation moves back, insurers might be forgiven for pausing to catch their breath but, as Richard Hart and Christian Schmid explain, this is actually the time for reviewing strategic data opportunities.
Will Indian FDI hike spell exit for Indian partners?
While the rest of the world touts the raising of the foreign direct investment level in insurance as a big growth opportunity, Neera Bhardwaj discovers that Indian partners see it as an opportunity to leave.
Latin America offers ripe markets for foreign insurers
Latin America holds great promise for new entrants from Europe that understand the nuances of these insurance markets and are willing to use technical know-how and innovation to succeed, explain Matias Berasategui and Lidia Leonardi.
Rise of the Dragon: challenges and opportunities in the Chinese insurance broking markets
Brokers in the Chinese market currently face threats from technology and opportunities from product differentiation. Solomon Ngan explains why now is the time for the sector to reconsider its role and function.