Analysis
Care Homes: Crisis in the care home?
With media reports of abuse in care homes, the insurance market has faced numerous challenges – however, is the sector truly getting the best deal from insurers?
Jargon: Beat the bull
Insurers need to make sure their communication is crystal clear and jargon-free, or face the fallout from consumers and regulators.
Loss adjusting: a sea change?
Consolidation has been the buzzword of the insurance industry over the last 12 months and the claims space is no exception, where loss adjusters have been buying, selling and merging at a feverish pace.
Europe: Major Events in the Russian Insurance Market in Q1 2015
Paul Koshik looks back at the first quarter of this year in the Russian insurance market
Digital Literacy: Let’s get digital
It’s good to talk – but it helps if you know what you’re talking about. Insurers need to be confident in their digital innovations or risk losing out to more literate competitors.
Vulnerable Customers: Protecting the vulnerable
A recent Financial Conduct Authority report found that financial companies are not meeting the needs of the more vulnerable customers in society – so what are insurers doing to help combat this?
Celebrity Endorsements: All that glitters
What happens when the actions of a company’s celebrity endorser bring a campaign to its knees?
Insurance Census - Ethnicity: Minority report
In the final part of the Insurance Census, Post looks at ethnic diversity in the insurance industry – and how the sector can improve.
International: Microinsurance: Starting small
How will the new microinsurance incubator launched by the World Economic Forum impact on lower-income communities, and what are other insurers doing to cater for this group?
Museums: Heritage at heart
The UK’s museums are big business, so how do administrators make sure their assets are covered in any eventuality?
Hong Kong's motor malaise
Nicky Burridge investigates why Hong Kong experienced some poor motor underwriting results in 2014.
Legal: Beware the Insurance Act Interregnum
Nick Young looks at what insurers can be doing to fill the ‘gap’ between governing legislations.
Diversity: Why does diversity matter?
Diversity in your business should not be an exercise in ticking boxes. Research shows a diverse workforce is a good business strategy – one that can impact and strengthen the bottom line.
Natural Catastrophes: Extreme reaction
The Insurance Council of Australia’s natural catastrophe coordination initiative is an example of how an industry can collaborate to respond quickly and effectively to extreme weather events.
Europe: Natural catastrophes - more than storms in a teacup
‘Acts of God' were relatively benevolent last year, with insurers more stirred than shaken by reported losses.
Local talent pools
How can insurers develop pools of talent in areas outside the capital, and how do tools such as Linked In and Skype facilitate this?
Arson: No smoke without fire
While fire risk has dropped considerably over the past decade, almost half the £1bn paid out in fire claims each year is as a result of deliberate acts. So what can be done to reduce the losses caused by arson?
New Zealand Earthquakes: Kiwi crisis
New Zealand insurers were exposed to intense pressure following the devastating earthquakes in Canterbury in 2010 and 2011. Post investigates the lessons learned from these events for insurers in both New Zealand and the UK
Spotlight: Big data: Insurers must embrace the wider use of data
Insurers must embrace the wider use of data in order to interact with customers or risk being left behind
Spotlight: Big data, big opportunities
Imagine having access to a digital record of potential customers’ daily lives. The information is there – it’s just a question of how insurers can use it
Insurance Census - Age: Just a number?
Attracting the best young people into the insurance industry can be an uphill struggle. Coupled with an ageing population, is the sector encouraging diversity?
Europe: Insurance IT developments in Eastern Europe
Central and Eastern Europe has in recent years established itself as a rapidly growing region within the insurance sector and is seen as an attractive market for local, regional and international players.
Insurance Census - Gender: Mind the gap
The insurance industry is showing signs of improvement when it comes to gender equality, but it still has a lot of work to do
Roundtable - Insurance Act: Facing up to the challenges ahead
Having been granted Royal Assent last month, the replacement for the Marine Insurance Act 1906 will come into force in August 2016. How will the industry cope with adapting to the reforms?