Travel insurance
Couple in Birmingham Airport blunder ‘wouldn’t have been able to claim on insurance’
The couple who booked a flight from the ‘wrong Birmingham’ may have been given a free holiday in consolation, but they would not have been able to claim on their travel insurance.
Mapfre targets China province Shandong for motor digital venture
Spanish insurer Mapfre is targeting a full 2017 launch for an online motor insurance operation in the province of Shandong, China.
Staysure to create 120 jobs in 2016
UK insurance and travel provider Staysure is creating 120 new jobs across its business this year.
Mental health: The last taboo?
Insurer attitudes towards mental health issues are not always enlightened - as the number of Financial Ombudsman Service complaints shows - but there are signs of greater understanding and that includes employees too
L&G launches travel offering with Hood Group
Legal & General has launched its travel insurance offering in partnership with affinity provider Hood Group and underwritten by HCC International.
Israeli start-up Passportcard planning UK launch
Travel insurance start-up Passportcard is intending to be operational in the UK by the end of 2016.
Axa extends travel insurance deal with Lloyds
Axa Insurance has extended its existing travel insurance agreement with Lloyds Banking Group to include a new deal to provide the same cover to the group's Halifax customers.
Axa begins publishing claims statistics for individual products
Axa has begun publishing claims statistics for its individual products in a bid to improve customer trust via increased transparency.
MSIG Singapore to review haze exemption in travel policies
MSIG has promised to review its "travel inconvenience" sections after being criticised for not covering passengers delayed by widespread haze from Indonesia last year.
Insurers encouraged to embrace claims apps as customer demand grows
More than one in four consumers would be in favour of using a smartphone app to submit a motor, travel or household claim, new research has found.
Uncertainty around high risk corporate travel destinations may impact coverage
Countries that constitute 'high-risk destinations' are becoming a grey area for companies wanting to protect their employees during overseas corporate assignments, as terror incidents lead to demand for comprehensive multinational programmes.
Claims Club: Mobile phone payments key to improving satisfaction scores
Insurers need to wake up to the growing trend of customers using their mobile phones as a “unique” ID, which could help speed up claims payments and improve satisfaction scores.
US government issues worldwide travel alert
The US State Department has issued a worldwide travel alert for all of its citizens for three months citing "increased terrorist threats".
Blog: Corporate travel insurance needs joined-up perspective to mitigate risk
In a climate of growing global volatility, it's no secret that travel risks have increased, nor that the travel market is under unprecedented pressure to mitigate these risks. But what's also becoming apparent is the industry's appetite for answers to…
AIG pays S$40,000 a day for Singaporean travel claims
Singaporeans favourite reason for going abroad is to go shopping according to research from AIG.
Travel Terrorism: Tourism under attack
Travellers want clarity and certainty when it comes to terrorism cover.
Travel: Winter Sports: Prang on the piste
Snowflakes have barely started falling in the Alps but already the media is asking how well our travel insurance policies will protect holidaymakers if their trip is hit by cancellation or calamity
Russian plane crash unlikely to impact aviation or travel rates
Aviation rates are expected to withstand the aftermath of the downed Russian airliner in Sinai, market experts have claimed, while the cost of travel insurance to Egypt is also unlikely to rise.
Customers most likely to pick and choose on insurance
Insurance products have topped the list when it comes to consumers shopping around; beating mortgages, phone contracts and energy suppliers according to an ABI survey.
White Horse Insurance Ireland appoints Cega for emergency assistance
Assistance and claims provider Cega has been appointed to provide multi-lingual emergency assistance services for White Horse Insurance Ireland.
Backpacker medical claims up 150% as more young travellers snub insurance
The average cost of backpacker medical claims has increased by 150% over the past two years to £1640 per claim, according to findings taken from travel insurance specialist Columbus Direct’s claims data.
Interview: Susan Stevenson: Keeping the customer happy
A background in marketing at American Express has helped Cigna CEO Susan Stevenson make sure customer service comes at the top of her list.
Biba teams up with Syndicate DTW1991 for holiday travel scheme
The British Insurance Brokers' Association's holiday travel scheme has been transferred to Syndicate DTW1991 at Lloyd's.
TIFG to provide specialist insurance for Ski Club of Great Britain
The Ski Club of Great Britain has appointed Travel Insurance Facilities Group to launch a new suite of bespoke travel insurance products for the ski and snowboarding markets.