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Direct Line standard BI policy wordings at ‘tight end’ of the industry: CEO Penny James

Penny James Direct Line CEO

Direct Line Group CEO Penny James has said 99.5% of its business interruption customers have standard policies and the insurer believes the wording is “robust” enough that it will not be liable for coronavirus-related pay outs on these.

Multiple court actions have been threatened against insurers after policies did not lead to pay outs over coronavirus-related closures, while the Financial Conduct Authority has said it will take a

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