Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
It is unlikely that all robots will require cover, Victor Fornasier and Kathryn Mycock, partner and associate at Hogan Lovells, examine the rationale for compulsory insurance.
Innovation needs to focus on enhancing customer experience, explains Simon Cooter, commercial lines & HNW director at Covéa Insurance.
Mark Cliff, executive chairman of Brightside, explains how brokers can make the most of the digital world.
This month, Post casted a musing eye over the year ahead. With Brexit negotiations still waging, the new General Data Protection Regulation coming into effect and Ogden reforms still looming over the industry, 2018 is set to be a busy year.
The promised whiplash and discount rate reforms, as well as the UK’s exit from the European Union, are expected to shape the coming year for the industry. Insurers, brokers, loss adjusters and lawyers are wary of political uncertainties and the trends in…
The need to speed up laborious processes in order to meet customer demands has never been higher. Post gathered some insurers, brokers and tech specialists to discuss robotic process automation, which is on the verge of transforming the industry.
While the Odgen discount rate changes hit the headlines, and terrorist attacks, the Grenfell Tower fire and the hurricanes in the US dominated the year, 2017 will definitely be remembered in the global insurance industry for its technological…
Automated processes are feted to be the future of claims handling, but taking the process out of human hands is far from straightforward, as Ed Lewis, partner at Weightmans, explains.
BLM partners Jennette Newman and Julian Smart explain how macroeconomic trends can be analysed to predict insurance claims.
Sue Jones, head of GI fraud strategy at LV, explains how fraud became an industry focus.
Once neatly shunted to one side as an IT issue, legacy now casts a long, darkening shadow across the insurance industry
Legacy systems and industry culture are preventing incumbents insurers from innovating, writes Jane Disney, financial services industry value engineer at SAP, urging the sector to rethink itself as support services.
Steve Grieve, chief information officer at Claims Consortium Group, explores whether machines really can take over from humans in a claims environment.
The inaugural Claims Conference Sydney took place on 29 August. Chairman Andrew Tjaardstra summarises four key themes from the event.
Co-op Insurance is trialling the UK’s first car insurance chatbot via Facebook Messenger.
Axel Theis, Allianz SE board member, global insurance lines and anglo markets, explains why premiums are tipped to grow over the next decade.
Insurers are aware of the hurdles associated with replacing legacy systems. But there are ways to make it a smooth and beneficial transition, as listed by Grzegorz Podlesny, senior manager at Sollers Consulting.
Assistive technology can provide a cost-effective way of helping claimants with catastrophic injuries, explains Malcolm Henké, partner at Horwich Farrelly.
Business volumes, profits and hiring in the general insurance sector remained strong in Q2 2017 despite optimism remaining flat, a survey has revealed.
Headlines on the impact of artificial intelligence have ranged from predicting a doomsday where the robots take control to, more recently, exploring scenarios where humans and robots live together in harmony. Harry Clarke, head of research at Tällt…
An insurtech developer is looking to partner with an underwriter to further develop its Artificial Intelligence-based chatbot.
Robots are becoming ubiquitous. Do we need specific insurance? And do they?
Artificial intelligence could place more than a third of jobs in the UK financial and insurance sectors at high risk, according to a report from PWC.