Referral fees

Editor's comment: Passing the hot potato

And so the buck gets passed once more. Another week, another non-decision on referral fees. This week it was the turn of the Legal Services Board to fight shy of a ban, deferring future responsibility for dealing with this questionable practice to…

Claims Club dinner & awards 2011

Jonathan Swift, chairman of the judging panel and Post's editor-in-chief, welcomed guests to the 2011 Claims Club annual dinner at Grand Connaught Rooms, London by praising the hard work that the claims industry does and explained that in aiming to…

Penny Black's insurance week

Another year, another Biba conference; brokers nurse their hangovers, hacks try to recall the juicy story slurred in their ear at 2am, and insurers vow to return to the exhibition hall next year with a bigger stand than Aviva, nicer cup cakes than Zurich…

Coalition government: State of the nation: one year on

Last week's overwhelming 'no' vote in the referendum on the UK's voting system has only served to deepen divisions and highlight political polar positions within government, but how does the insurance industry rate the coalition's first 12 months in…

Rehabilitation: Embedding rehabilitation

Rehabilitation is now widely accepted by UK motor insurers, but its record continues to be mixed on implementation. Mark Baylis urges firms to consider the wider context of rehabilitation if further progress is going to be made.

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