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LSB referral fee plans criticised

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The Legal Services Board's recommendation to retain referral fees has been criticised by lawyers and insurers.

The decision comes after the Ministry of Justice decided to press ahead with plans to implement Lord Justice Jackson's Review of Civil Litigation Costs.

However, in his report, Lord Justice Jackson

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FCA looking to address issues on claims definitions

Andrew Ruddle, the Financial Conduct Authority’s interim head of the department for insurance market analysis and policy, has said the regulator is looking at addressing issues about different claims definitions within insurance.

KPMG urges caution as AI reshapes insurance claims

Artificial intelligence can transform claims handling, but Matthew Smith, insurance strategy and transformation lead at KPMG UK, says insurers must balance technical innovation with human judgement, governance and ethical oversight.

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