Zurich was the big winner at the 2019 Post Insurance Fraud Awards picking up three awards, and a highly commended including top prize in the Investigation of the Year category.
Technology and staff investment are key to delivering great commercial claims service. Insurers must show the way in embracing future claims innovation, as well as their in-house capabilities and expertise, writes Victoria Keating, claims relationship…
To find out what brokers think of commercial claims handling Post and Aviva carried out some extensive research. Sam Barrett reflects on results that highlight insurers have some way to go to meet their expectations.
When physician John Snow was trying to identify the source and path of cholera outbreaks in London, he plotted outbreaks on a map of the city. Richie Toomey, senior manager for commercial insurance at Lexis Nexis Risk Solutions argues as reliable as…
In 2018 insurers dealt with 228,000 escape of water claims, at a cost of £617m – an increase from £529m paid out five years ago, according to statistics from the Association of British Insurers. With the rising cost of claims, can technology help reduce…
Insurers have begun responding to claims following the flooding in Lincolnshire.
Automatic fire sprinklers should be compulsory in all new build schools, insurers have warned.
The Environmental Agency has launched an eight week consultation on a new long-term strategy to tackle flooding and coastal change.
Insurers continue to hang their success on the quality and use of data, with businesses continually reviewing how to gain a commercial advantage. Edward Murray looks at the benefits of using external data providers and why some peril risks have proven…
Supreme Court has ruled against Axa in a landmark dispute between a property damage insurer and a motor insurer over £2m fire claim.
Insurers are increasingly hiring teams of loss adjusters to handle claims in-house, rather than outsourcing to a third-party firm. Post looks at this trend and whether it represents part of an established cycle
One of the first movers in the insurtech space, Digital Partners now works with over 20 start-ups and wrote £100m of gross written premium in 2018. Its CEO Andrew Rear and chief operating officer Mark Dennis spoke to Jonathan Swift about how a…
The issue of unoccupied property is a political hot potato in a climate of Brexit and increased online retail. How are insurers tackling this high risk area?
The fallout of the suspected attempted chemical murder in Salisbury has exposed the intricacies of business interruption policies
When extensive renovations are carried out on properties fire poses a risk. Rachel Gordon investigates what insurers are doing to mitigate this happening.
The total premium either written or controlled by the London company market has risen to £26.31bn – a 16% increase – according to the International Underwriting Authority's new statistics report.
In 2017, the combined underwriting results of the largest 100 UK non-life insurers improved but remained in the red. How well did insurers perform under pressure from strong competition and unfavourable claims trends?
As insurers are trying to tackle rising escape of water claims costs, loss adjusters are developing increasingly specialised skills, explains Darren Francis, escape of water project manager at Crawford & Company.
The 300-year-old Lloyd's market is changing, says Lee Elliston, claims director, Lloyd's Market Association. The Target Operating Model has seen Lloyd's focus on boosting efficiency and bringing business benefits to market participants. Now the LMA is…
Cavity wall insulation claims exploded last year, with Axa Insurance alone reporting a dramatic increase in the space of seven months.
Exclusive: The losses surrounding the Primark storefront fire in Belfast could be “double or triple” the initial estimates of £30m, sources involved in the claim said.
Keen not to be lumped in with the insurtech movement, new managing general agent C-Quence is ready to launch in Q3 backed by Primary and Arch. Its CEO Jacqueline McNamee and chief information officer Elliot Biggs outline to Jonathan Swift why data, a…
Ecclesiastical claims director David Bonehill was awarded the Achievement Award at the eighth Post Claims Awards. As technology is transforming claims, he predicts tech giants will enter the market, probably in the motor or home arena.
Global reinsurers have turned to mergers and acquisition deals over the last year in order to remain relevant in the face of challenging market conditions, but S&P maintains a neutral view on this trend.