Professionalism
Aldermanbury Declaration - one year on: delivering the declaration
The Aldermanbury Declaration was launched a year ago to great fanfare. Joel Turland takes a look at its success in driving professional standards.
Comment - claims: cutting the cost of claims
Introducing non-adversarial means of dispute resolution could be the answer to cutting the cost of claims, empowering qualified professionals and delighting the customer, argues Roger Flaxman.
Career development & CSR: first specialist recruitment firm signs Declaration
AMC Insurance Appointments has signed up to the year-old Aldermanbury Declaration, becoming the first specialist insurance recruitment consultancy to do so.
Interview - Michael Walter & Edward Maddison: Engaging the next generation
Lynn Rouse talks to ASL's Michael Walter and Edward Maddison about expanding horizons, operational expertise and engaging the firm's next generation.
Postbox: competency is crucial
I read the recent article "A focus on training" regarding professionalism in the claims sector with interest and wanted to take the opportunity to comment as it strikes me that a parity of focus doesn't exist between expertise in the property and motor…
Postbox: Time to revisit underwriting essentials
I have worked in underwriting for more than 20 years and, while technology has massively increased the array of tools we have available to underwrite risk, it's frightening to realise how few improvements have been made to the professionalism of our…
Investing in the profession - claims: a focus on training
There has been a lot of talk about professionalism in the claims sector. But while those operating in the field have long been granted access to significant training resources, what about those in the back office? Daniel Dunkley looks at whether things…
CILA to target skills gap with claims qualification
The Chartered Institute of Loss Adjusters is set to launch a claims qualification targeting back office claims managers, to fill what it perceives as a skills gap in the market.
View from the top: Time to be more vocal
Simon Cowell would have us believe that Britain's Got Talent. However, studies suggests it's not flocking to the insurance industry. A year ago, the Chartered Insurance Institute published the results of a survey that indicated that 83% of students…
The professionalism push: Video interview with Sandy Scott, CII
Sandy Scott, chief executive of the Chartered Insurance Institute talks to Jonathan Swift about the challenges and opportunities facing the general insurance industry in its quest to embrace professionalism.
Career development & CSR: Ten signs up to Declaration
Broker network Ten Insurance has signed up to the Chartered Insurance Institute's Aldermanbury Declaration.
Career development & CSR: Allianz gains CII chartered status accolade
Allianz Commercial has been granted chartered status for its commitment to ethical conduct and professionalism by the Chartered Insurance Institute.
Comment - Brokers & claims: Claims expertise - the future of broking?
2011 is shaping up to be tough for brokers. John Greenway argues claims expertise is an area ripe for differentiation and the best way to solidify client relationships.
Claims update - Professionalism: Providing peace of mind
The insurance industry sometimes forgets why people buy their products — to be guaranteed a service when they need it. David Bonehill goes back to basics.
Allianz Commercial gains chartered status
The Chartered Insurance Institute has granted Allianz Commercial chartered status for its commitment to ethical conduct and professionalism.
Ant Gould to join the CII
Post group editor-in-chief Ant Gould will be joining the Chartered Insurance Institute as director of faculties effective from 21 March.
Career development & CSR news: Groupama launches PMI customer service academy
Groupama Healthcare has launched a customer service academy aimed at improving employees' skills and widening opportunities for career progression.
Comment - Loss adjusting: The death of loss adjusting?
Loss adjusting has changed dramatically over the past 10 years. Benedict Burke examines the changes and argues that customer outcomes are only getting better.
Questgates gains counter fraud accreditation
Loss adjuster Questgates has received accreditation from the Counter Fraud Professional Accreditation Board for its Insurance Fraud Technician course.
Career development & CSR news: 'Superb' broker duo scoops top claims service accolade
Two claims handlers at Stirling-based broker Denis O Brown & Associates have been jointly honoured with an award for their customer service and professionalism.
Claims - Private equity backing: Unlocking private equity
Private equity is not just the preserve of the insurer and broking sectors. Daniel Dunkley looks at how the claims sector has seen a fair share of PE investment, asks why this is the case and what it means for the firms involved.
Career path & CSR: LV receives highest accolade for workplace wellbeing at CMI awards
LV's staff autonomy has helped it land the workplace wellbeing accolade at the Chartered Management Institute national management and leadership awards.
Interview - Adrian Colosso: The comeback kid
Having come close to going bust in 2005, Daniel Dunkley talks to Heath Lambert's chief executive Adrian Colosso about the challenges facing the firm as it continues to punch above its weight.
Comment - Rates: Tackling the flaws
Jack Brownhill asks why the motor market seems unable to learn from the past and tackle its structural flaws.