Professionalism
CILA to target skills gap with claims qualification
The Chartered Institute of Loss Adjusters is set to launch a claims qualification targeting back office claims managers, to fill what it perceives as a skills gap in the market.
View from the top: Time to be more vocal
Simon Cowell would have us believe that Britain's Got Talent. However, studies suggests it's not flocking to the insurance industry. A year ago, the Chartered Insurance Institute published the results of a survey that indicated that 83% of students…
The professionalism push: Video interview with Sandy Scott, CII
Sandy Scott, chief executive of the Chartered Insurance Institute talks to Jonathan Swift about the challenges and opportunities facing the general insurance industry in its quest to embrace professionalism.
Career development & CSR: Ten signs up to Declaration
Broker network Ten Insurance has signed up to the Chartered Insurance Institute's Aldermanbury Declaration.
Career development & CSR: Allianz gains CII chartered status accolade
Allianz Commercial has been granted chartered status for its commitment to ethical conduct and professionalism by the Chartered Insurance Institute.
Comment - Brokers & claims: Claims expertise - the future of broking?
2011 is shaping up to be tough for brokers. John Greenway argues claims expertise is an area ripe for differentiation and the best way to solidify client relationships.
Claims update - Professionalism: Providing peace of mind
The insurance industry sometimes forgets why people buy their products — to be guaranteed a service when they need it. David Bonehill goes back to basics.
Allianz Commercial gains chartered status
The Chartered Insurance Institute has granted Allianz Commercial chartered status for its commitment to ethical conduct and professionalism.
Ant Gould to join the CII
Post group editor-in-chief Ant Gould will be joining the Chartered Insurance Institute as director of faculties effective from 21 March.
Career development & CSR news: Groupama launches PMI customer service academy
Groupama Healthcare has launched a customer service academy aimed at improving employees' skills and widening opportunities for career progression.
Comment - Loss adjusting: The death of loss adjusting?
Loss adjusting has changed dramatically over the past 10 years. Benedict Burke examines the changes and argues that customer outcomes are only getting better.
Questgates gains counter fraud accreditation
Loss adjuster Questgates has received accreditation from the Counter Fraud Professional Accreditation Board for its Insurance Fraud Technician course.
Career development & CSR news: 'Superb' broker duo scoops top claims service accolade
Two claims handlers at Stirling-based broker Denis O Brown & Associates have been jointly honoured with an award for their customer service and professionalism.
Claims - Private equity backing: Unlocking private equity
Private equity is not just the preserve of the insurer and broking sectors. Daniel Dunkley looks at how the claims sector has seen a fair share of PE investment, asks why this is the case and what it means for the firms involved.
Career path & CSR: LV receives highest accolade for workplace wellbeing at CMI awards
LV's staff autonomy has helped it land the workplace wellbeing accolade at the Chartered Management Institute national management and leadership awards.
Interview - Adrian Colosso: The comeback kid
Having come close to going bust in 2005, Daniel Dunkley talks to Heath Lambert's chief executive Adrian Colosso about the challenges facing the firm as it continues to punch above its weight.
Comment - Rates: Tackling the flaws
Jack Brownhill asks why the motor market seems unable to learn from the past and tackle its structural flaws.
Career path & CSR: Young professionals prepare to unveil social media surge plans
A group of young insurance professionals are putting their heads together to investigate how social media can be used to improve communication with customers during a claims surge.
Claims Event news: Ever-changing tide of regulation could leave some firms exposed
"They say it is only when the tide goes out that you know who has been swimming without their trunks on", said Ant Gould, chairman of the Claims Club, as he welcomed more than 200 movers and shakers from the claims industry.
In Series: Professionalism & CPD: Underscoring excellence
Professionalism has always been strong in the London market. Adrian Ballardie explains why it is now being reinvigorated.
In Series: Professionalism & CPD: The best of the best?
Lloyd's and the London market is tempting for graduates, with the potential of international business and a city base. But is there sufficient emphasis on formal career development? Rachel Gordon investigates.
Talent: Mind the gap
Gordon Vater highlights the need for (re)insurance to beware of a looming recruitment crisis as experienced industry personnel edge toward retirement and graduates stampede towards better-known areas in financial services.
Post Intelligence Benchmarking – Loss adjusting: The loss leaders
Insurance 360‘s groundbreaking survey of the performance of loss adjusting firms reveals who is performing well and who needs to up their game. Peter joy reports.
Career path & CSR news: Ecclesiastical academy wins development award
A training initiative run by insurer Ecclesiastical has won a development award from the Manchester Chartered Insurance Institute.