Professionalism
Expertise-in-Action: Q&A with Richard Smith
In recent years the insurance industry has made a concerted effort to improve its record on professionalism.
Expertise in Action: Professionalism: Testing, testing
Testing, testing
Expertise in Action: Professionalism: Pros & Cons
Qualifications aren’t the be-all and end-all when it comes to professionalism – training, working together and sharing knowledge across the industry are equally important.
Relocation: The ex-pat factor
Following the news Allianz Insurance chief executive Andrew Torrance is moving to the US, Post quizzed senior British insurance professionals who have moved overseas on what he can expect.
View from the Top: Engaging young talent
The CII's Joyce Ang explains how the organisation is helping young talent engage with professionalism and also help to inspire other young people to join the industry.
Interview: Chris Hanks: End of an era
Set to retire later this year, Allianz Commercial general manager and former CII president Chris Hanks reflects on 45 years in the business.
View from the Top: The human touch
Technology is changing the face of underwriting, but it musn’t be at the cost of traditional expertise, says David Williams.
Your say: Don’t tar all fraud staff with the same brush
I applaud the Financial Services Authority’s interest in how insurers use private investigators.
Claims: Front of house?
Representing the main touchpoint between insurers and customers, claims departments are of vital importance but have traditionally struggled to attract top-level staff. Is this now changing?
Asia View from the Top: Vietnam in race for quality
Demographic changes, increased education and legal compulsion are factors combining to help support the expansion of insurance and financial services in Vietnam.
Insurance Census: Gender: Battle of the Sexes?
In the first of a three-part series on diversity in the industry, Post analyses the role of gender in insurance. Does the traditional image of a male-dominated industry hold true, or do females have a strong presence across the sector?
Where is the service culture?
Praveen Gupta, ceo and country manager of Raheja, QBE in Mumbai, and senior member of the Chartered Insurance Institute, wants emerging markets in Asia to place less emphasis on sales and more on service.
Questgates wins customer service gong
Questgates claims to be the first UK loss adjuster to win an award for customer service from Investor in Customers, which assesses customer experiences and satisfaction levels across all industries.
Finance professionals' hours stretch longer than ever before
The average financial professional feels they cover 30% more work than one person should, a survey has found
Rehabilitation First Awards 2012 – shortlist announced
Post is delighted to unveil the shortlist of excellent entries going through to the final round of judging for this year's Rehabilitation First Awards 2012.
Rehabilitation First Awards 2012: Countdown has begun
With only two weeks to go before the entry deadline for the 2012 Rehabilitation First Awards draws to a close, now is the ideal opportunity to demonstrate how your efforts in this field are driving the industry forward as it continues to develop and…
Corporate Underinsurance: Solving the problems
Underinsurance is a common problem and a collaborative approach is needed to stamp out an issue that has gone unresolved for too long
Career development: Home & Legacy achieves chartered status
High net worth broker awarded status by the Chartered Insurance Institute
H&L awarded chartered insurance broker status
Home & Legacy has been awarded ‘chartered insurance broker’ status by the Chartered Insurance Institute.
Career development: Zurich gains CII status
Zurich has become the first UK composite to gain chartered status.
Allianz launches ‘landmark’ scholarship scheme
Up to 50 brokers across the country are expected to sign up for a “landmark” Allianz Commercial scholarship scheme aimed at boosting standards of professionalism within the industry.
Claims - Big freeze: Winter of discontent
The big freeze of late 2010 led to widespread criticism of adjusters and insurers — but have lessons been learnt for the future?
Post Intelligence Benchmarking - Loss adjuster insight: Hitting the bullseye?
Insurance 360 takes another look at the performance of loss adjusting firms to reveal who is performing well and who needs to raise their game.
Broking supplement - Price promises: Love it or hate it
While the price promise bandwagon is seen by some as a valuable marketing tool, to others it is merely ‘dumbing down’ the industry