Professionalism

Insurance Census: Gender: Battle of the Sexes?

In the first of a three-part series on diversity in the industry, Post analyses the role of gender in insurance. Does the traditional image of a male-dominated industry hold true, or do females have a strong presence across the sector?

Where is the service culture?

Praveen Gupta, ceo and country manager of Raheja, QBE in Mumbai, and senior member of the Chartered Insurance Institute, wants emerging markets in Asia to place less emphasis on sales and more on service.

Questgates wins customer service gong

Questgates claims to be the first UK loss adjuster to win an award for customer service from Investor in Customers, which assesses customer experiences and satisfaction levels across all industries.

Rehabilitation First Awards 2012: Countdown has begun

With only two weeks to go before the entry deadline for the 2012 Rehabilitation First Awards draws to a close, now is the ideal opportunity to demonstrate how your efforts in this field are driving the industry forward as it continues to develop and…

My best 11 - David Williams, Axa Commercial Lines

Axa Commercial claims and underwriting chief David Williams picks his best XI for a potential insurance start-up company. Relying on his vast management experience Williams has selected a mix of sporting, celebrity and insurance personalities.

Chartered broker: Status symbols

Over the past 18 months there has been an increased focus on professionalism in the broking industry and, as well as signing up to the Aldermanbury Declaration, the spotlight is falling on the topic of chartered status. Many individual brokers display…

Broker networks: Member merits

Brokers often highlight the merits of network structures but is their enthusiasm shared by insurers? Peter Knowles reveals what underwriters really think about the membership model.

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