Insurer
Insurers should adopt online retailing mentality, says KPMG
UK insurance customer experience is improving but insurers need to focus on personal interaction with customers, digital channels and adopting a retailing mentality, a new report by KPMG has claimed.
MSIG appoints Avraam as class underwriter for health
MSIG has appointed Avraam Avraam to the newly created role of class underwriter for the company’s growing healthcare class.
Axa Art working on Glasgow School of Art fire
Specialist insurer Axa Art is working with fire authorities to remove the Glasgow School of Art’s collection, as well as taking damaged items for assessment.
DLG hands Holliday-Williams £546k share award as Woolgrove departs
Direct Line Group welcomed new personal lines managing director Mike Holliday-Williams with an offer of £546k in shares, after Tom Woolgrove left the firm last week.
Solicitors face being struck-off over PI non-diclosure
Twenty-three law firms face being struck off if an investigation by the Solicitors Regulation Authority finds they withheld information in order to gain professional indemnity cover.
RSA's strategic partners to have big say in future of Asia division
RSA has conceded that the potential sale of its Asia division will depend partly on whether strategic partners in the region believe a disposal of the non-core business is the correct move.
Dodd touts risk management data standardisation as he takes new role
Former Sirius Financial Solutions director Mike Dodd has joined Risk Solved as a non-executive director having helped in the rebranding of the business from MSM Risk Management.
HCML unveils catastrophic injury service
Rehabilitation firm HCML has re-launched its catastrophic injury case management service after hiring additional specialist case mangers across a range of clinical disciplines.
Equifax wins G4S insurance fraud protection contract
G4S Investigation Solutions UK has reached an agreement whereby Equifax will provide fraud protection and data matching solutions to its specialist insurance claims division.
Zurich calls for more flood mitigation support
International insurer Zurich wants more money and effort spent on flood prevention.
Suncorp writes down A$500m after life review
Australian insurance and banking group Suncorp has written down A$500m (£270m) after deteriorating conditions in its life book.
Axa Tianping targeting 3% of China motor market
Gaelle Olivier, CEO, general insurance, Axa Asia is targeting 3% of the motor market in China through its joint venture Axa Tianping.
Video: RSA group CEO Stephen Hester Q&A
As RSA’s strategic action plan begins to bear fruit, Post news editor Callum Brodie caught up with group chief executive Stephen Hester to get the lowdown on his recipe for success.
COO eyes further RSA disposals in second half of 2014
RSA has set its sights on completing more disposals in the second half of the year after the sale of its Canadian broker business brought the amount generated through sales since February to £540m.
Arag notches 9% increase in GWP for 2013
Legal expenses insurer Arag has seen its UK operation boosted by expanded gross written premiums for 2013, while profits have also improved.
Q&A: RSA boss Stephen Hester gives Post the inside track
Four months after taking over the reins at RSA, group chief executive Stephen Hester talks to Post about the reasons behind his decision to take the plunge into the general insurance industry, how the firm’s strategic action plan is progressing, life…
RSA boss Hester open-minded on motor market presence
RSA group chief executive Stephen Hester has ruled out further cut-backs in the UK motor space in the short term but has warned he will not treat the embattled market as a “sacred cow”.
Telematics provider targeting Russia with partnership deal
Telematics firm Risk Technology has partnered with a local insurer in a bid to crack the Russian market.
One fifth of claimants unhappy with insurers' communication skills
One fifth of insurance claimants consider their insurer has poor communication skills, according to research from EDM Group.
Healthy Pets plotting USA expansion
Healthy Pets is to launch in the USA this summer in collaboration with American insurer Pet First.
25% of UK workforce at risk of noise induced hearing loss
A quarter of the UK’s workforce are at an increased risk of noise induced hearing loss because they use headphones while at work, according to a study from an audio technology company.
FCA finds brokers not properly managing conflicts
The Financial Conduct Authority has found conflicts within brokers are not being properly managed particularly around add-on insurance and premium finance.
UK General shrinks commercial broker partnerships
UK General is reducing the number of broker relationships in its commercial division in a bid to deliver “an improved, tailored service” the Leeds-based insurer said today.
Terry pockets 50% pay rise as Quindell shares remain suppressed
Quindell executive chairman Rob Terry saw his pay rocket by almost 50% last year after a cash bonus of £720 000 resulted in the outsourcing boss pocketing a total package of £1.32m for 2013.