Insurer
Blog: What UK insurers can learn from US customer service
Nick Ashmore, head of marketing at Response Tap, reflects on what UK insurers can learn from US customer service.
Blog: Brokers, spare no (legal) expense
When a legal expenses insurance claim is declined due to poor prospects of success, brokers can still give the policyholder some help and guidance, explains Jeremy Butler, managing director of Qdos Underwriting.
LV and Keoghs positive after Supeme Court grants appeal in case that left insurers "in limbo"
The Supreme Court has granted an appeal by LV and Keoghs in the case of Cameron v Hussain.
Merry Christmas from Post
Infopro Digital's offices are now closed until Tuesday 2 January 2017 for the festive period. We would like to take this opportunity to wish you all a very Merry Christmas and a Happy New Year from the Post team.
UI Path roundtable: How automation is changing insurance
The need to speed up laborious processes in order to meet customer demands has never been higher. Post gathered some insurers, brokers and tech specialists to discuss robotic process automation, which is on the verge of transforming the industry.
A-Plan's Carl Shuker on ending dual pricing in personal lines
Those loyal to their insurer are probably paying more than they should. Carl Shuker, CEO of A-Plan, believes it’s time the market took a bold move to address the problem
Hastings Direct wins court battle against personal injury fraudster
Hastings Direct has won a court battle against a fraudster who was ordered to pay £5000 in costs and handed a 22-week prison custodial sentence by the Royal Courts of Justice.
Ant Gould to leave CII as part of faculty transformation
The Chartered Insurance Institute will remodel its faculties into societies as part of a wider change programme.
Travelers Europe appoints Nick Rnjak to lead Lloyd's platform
Travelers Europe has appointed Nick Rnjak to lead its Lloyd’s platform, Travelers Syndicate Management Limited.
Allianz-LV merger deal gains regulatory approval
Exclusive: Allianz and LV have secured regulatory approval for a joint venture that will create the UK’s third largest personal lines insurer.
Man sentenced after making exaggerated claim worth over £240,000
A man has been sentenced after making exaggerated insurance claims worth more than £240,000.
Blog: How communication can help insurers fix their reputation
Insurers can improve their reputation by communicating better with their policyholders, explains Roj Whitelock, executive creative director at Jacob Bailey Group.
Aviva's Maurice Tulloch on the race to sustainability
Maurice Tulloch, CEO of international insurance at Aviva, explains why and how the industry should encourage a global race to sustainability.
EU insurers to be granted UK access after Brexit
European insurers operating in the UK will be able to continue to do so even after Brexit, according to plans outlined by the Prudential Regulation Authority.
Relief as IDD deadline extended by seven months
Insurers have received an early Christmas present in the form of a proposed delay of seven months to the implementation of the Insurance Distribution Directive.
Career Development: Axa's training programme targets young brokers
Axa is set to launch a new training programme aimed at helping young brokers prepare for the future of the insurance industry.
Market Moves: January
The movers and shakers in insurance this month.
Sure Thing to launch MGA in 2018
Sure Thing is preparing for future expansion and the launch of a managing general agent in 2018.
Axa Partners to roll out AI-driven concierge app across Europe
Axa Partners has entered into the concierge service market with the launch of its Artificial Intelligence-human hybrid app, Pleez.
Global insured losses pegged at $136bn for 2017
Total global insured losses in 2017 are expected to reach $136bn (£101.3bn), the third highest on record.
Lemonade announces successful $120m funding round
On-demand insurer Lemonade has announced a $120m (£89.56m) funding round led by the Soft Bank Group and its existing investors.
Allianz invests $96.6m in emerging market insurtech
Allianz has invested $96.6m (£72.3m) in emerging market insurtech Bima.
Analysis: Mutual benefits
With four mutuals making the UK top 20 insurers rankings for 2017 and results outperforming the rest of the market, mutuality is a sector to watch, especially as it is easier to innovate without constant shareholder pressure
Compre buys legacy books from Generali
Compre has acquired two books of business in total worth €300m (£264m) from Generali.