Consumer Duty

Q&A: Shirley Woolham, Minster Law

Shirley Woolham, CEO of Minster Law, speaks to Insurance Post about the firm's return to profitability, its investment strategy, and her opinions on the Whiplash reforms.

Five steps to non-performative culture change

Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, urges organisations to move past performative lip service with five steps to cultivate genuinely ethical cultures.

MGAs Review of the Year 2025

An MGA chief would like Sir Bob Geldof to teach the industry a thing or two about social responsibility in 2025, and leaders are confident that while the hard market was punishing for a time in 2024, next year the sector is well-positioned to lead…

Claims and Legal Review of Year Review 2024

Looking back at 2024, claims, adjusting and legal firm chiefs share how their organisations handled claims arising from named winter storms, worked towards becoming carbon net zero, the impact of claims costs starting to stabilise and why some found…

Big Interview: Neil Gibson, Sedgwick

Neil Gibson, CEO of Sedgwick UK, reflects on his first year in the top job and shares his plans to grow Sedgwick in the UK by winning the sector’s war for talent and focussing on customer service outcomes.

Motor insurers with most satisfied customers revealed

NFU Mutual, Halifax, LV, Saga, and Direct Line have the most satisfied car insurance customers, according to Fairer Finance’s latest consumer survey, which also reveals an increase in premiums means fewer motorists are happy with their provider today…

Arch’s Danskin on the power of service

View from the Top: Stuart Danskin, director of underwriting for Arch UK’s regional division, says platinum-level service shouldn’t be reserved for the largest risks and industry heavyweights.

Q&A: Alan Dean, CoverForYou & Outbacker

Alan Dean, managing director for travel insurance firms CoverForYou and Outbacker, discusses rising fraud levels, what's driving travel insurance complaints, and encouraging customers to engage with their policies.

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