Consumer Duty
FCA partly rebuffs Which? but widens insurance crackdown
The Financial Conduct Authority has pushed back against parts of Which?’s super complaint about home and travel insurance, but accepted there are clear weaknesses in the market that require further regulatory action.
Hidden risks in insurers’ culture and misconduct data
Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial…
CII and FCA warn AI could put vulnerable customers at risk
The Chartered Insurance Institute has unveiled new guidance to help firms better support vulnerable customers, and warned a rush to adopt AI tools risks compounding harm for those most in need.
FCA’s Sheldon Mills to exit regulator
Sheldon Mills, executive director of consumers and competition at the Financial Conduct Authority, is set to leave the City watchdog.
Proposals for simplified FCA commercial and bespoke rules imminent
Post understands the Financial Conduct Authority is aiming to publish proposals for simplified rules for commercial and bespoke insurance products before the end of the year.
Halloween horror stories haunting insurers
Editor’s View: It’s that spine-tingling time of year again, when the nights draw in, shadows lengthen across Leadenhall Market, and Emma Ann Hughes shares scary stories about insurance.
AI that could hit insurers with wave of court cases wins backing
Artificial intelligence-driven claims technology capable of causing a surge in court-bound insurance disputes has won the financial backing of a law firm backing and is now being piloted with a major loss assessor, Insurance Post can exclusively reveal.
Big Interview: Graeme Trudgill, Biba
Graeme Trudgill, CEO of the British Insurance Brokers’ Association, talks to Insurance Post about volatility in the treasury, his thoughts on Rachel Reeves and why 2025 has been Biba’s “most successful year ever”.
Biba hails progress on speeding up authorisations
British Insurance Brokers’ Association CEO Graeme Trudgill has told Insurance Post that its members have been reporting quicker authorisations following changes implemented by the regulator.
Video Q&A: Osman Khurshid, Synectics Solutions and Katriona Cunningham, Aviva on the latest fraud trends
In the latest Insurance Post video, we caught up with Osman Khurshid, chief client officer at Synectics Solutions, and Katriona Cunningham, policy application fraud lead at Aviva, to discuss how to align fraud prevention with customer protection.
Broker commission not ‘on the radar’ as motor finance redress scheme announced
Following the announcement of a compensation scheme regarding the motor finance scandal, the CEO of the Financial Conduct Authority has said no similar scheme for broker commissions is on the horizon.
Fairer Finance demands FCA probe into pet cover limits
Fairer Finance has accused pet insurers of adding “deceptive” inner limits to policies marketed as comprehensive, which could leave owners facing thousands of pounds in unexpected vet bills.
FCA fines set to hit record low
2025 could see the lowest total value of fines issued by the Financial Conduct Authority in the regulator’s history, according to analysis by compliance and regtech platform Hackford.
What will impact UK motor moving forward?
Given predictions of the UK motor insurance market going back into the red next year, experts have outlined the factors likely to impact performance and how the industry can mitigate those pressures.
CII to adapt for AI-dominated insurance sector
The Chartered Insurance Institute’s CEO Matthew Hill has urged the sector to embrace artificial intelligence “not as a threat, but as a tool”. But warned professionalism, ethics and human judgment must remain central as the technology reshapes the…
Defaqto CEO questions forecasts of AI-led insurance decisions
Defaqto CEO John Milliken has raised doubts over predictions that generative and agentic artificial intelligence will soon dominate how consumers choose general insurance products.
FCA uncovers £200m of short-changing from motor insurers
More than 270,000 motorists are to receive a collective £200m in motor insurance compensation after the Financial Conduct Authority found some insurers had short-changed customers on stolen or written off vehicle claims.
Diary of an Insurer: Brokerbility’s Jason Beach
Jason Beach, operations and markets manager at Brokerbility, juggles planning, meetings, relationship management, and strategic thinking with learning from his peers at Warwick University.
Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
Is the pet insurance market delivering fair value?
As vet bills increase and complaints grow, Sam Barrett explores how the pet insurance sector is responding to consumer confusion, cover gaps, and cost pressures.
Travel insurance satisfaction increases but trust takes a hit
Despite rising customer satisfaction, Millie Ridley, researcher at Fairer Finance, shares the consumer group's data shows trust in travel insurance is falling, with gaps in transparency and clarity still causing concern.