Consumer Duty
Pegasystems’ Pant warns cost could temper AI personalisation drive
Insurance will become more personalised and customer-focused through artificial intelligence, but progress could be impacted by the increasing cost of tokens, Pegasystems’ Manoj Pant has warned.
Captives consultation ‘a strong start’ by regulators
Dan Sammons, captives manager for HDI Global UK & Ireland, reacts to a consultation paper released by UK regulators on Tuesday (14 July), saying it is a strong start, but that the execution will decide its success.
Aggregator bosses plead for access to standardised claims data
The CEOs of Compare the Market, Money Supermarket and Confused have all pleaded with the government to help aggregators standardise claims performance data.
Regulators target four-week captive approvals
The Prudential Regulation Authority and the Financial Conduct Authority have launched a consultation on a new framework for captive insurance, eyeing a summer 2027 launch date.
FCA insists delegated authority review isn’t challenge to MGAs
The Financial Conduct Authority’s work around outsourced and delegated authority work is not to challenge the model, but more to gain an understanding of the way the sector works.
Petplan named insurer with the most satisfied customers
Petplan, Nationwide Insurance and Saga Insurance are the providers with the most satisfied customers, according to the latest survey conducted by the Institute of Customer Service.
FCA review calls for ‘trusted’ AI agents in insurance
A Financial Conduct Authority review into the use of artificial intelligence has both warned of the amplification of fraud and cyber risks and said “trusted agents” could help consumers through addressing protection gaps as well as switching firms.
FCA proposes further simplification of insurance rules
The Financial Conduct Authority has today (29 June) launched a consultation, proposing further simplification of insurance rules.
Diary of an Insurer: Hood’s Ryan Fuller
Ryan Fuller, associate director of travel at Hood Group, explores artificial intelligence-driven operational initiatives for travel insurance and reserves Thursday mornings for a relaxed breakfast with his wife.
FCA’s Reynolds reveals how watchdog wants insurers to use AI
The Financial Conduct Authority has reiterated its support for artificial intelligence adoption in insurance, with interim insurance director Graeme Reynolds urging firms to innovate while ensuring consumer protections remain at the forefront.
Alternative accommodation enters the Consumer Duty era
AirBnBs, hotels, care homes and holidays are among the tailored accomodation options being offered to customers whose homes have been damaged. Marcel Le Gouais explores a shift in claims that puts people before process.
GDPR ‘no excuse’ for supporting vulnerable customers
The Chartered Insurance Institute has told insurers not to use General Data Protection Regulation “as an excuse” to avoid supporting vulnerable customers.
Peers told FCA is not up to standard
The Financial Conduct Authority is falling short of the standard needed to effectively enforce Consumer Duty, consumer advocates told peers yesterday (17 June).
Q&A: Massimo Cavadini and Pardeep Bassi, WTW
Massimo Cavadini, head of product, pricing, claims and underwriting for Continental Europe at WTW, and Pardeep Bassi, global proposition leader for data science, insurance consulting and technology at WTW, delve into the 2025 European Insurance &…
Home insurers with the most satisfied customers revealed
Customer trust and satisfaction in home insurance is improving, but Fairer Finance’s latest consumer survey shows claims handling remains weak and vulnerable customers continue to face the poorest outcomes.
Convex’s new syndicate; Gallagher x FloodFlash; Aon’s commercial CEO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Pet insurance risks a Consumer Duty reckoning
As pandemic-era pets age and claims costs increase, James Daley, founder and managing director of Fairer Finance, warns many owners are set to discover their policies offer far less protection than they expected.
House of Lords to probe insurance market
The House of Lords Financial Services Regulation Committee has today (21 May) launched a new inquiry on the regulation of the UK’s consumer insurance market.
Hiscox sees ‘plenty of headroom’ for growth
Hiscox sees “plenty of headroom” for growth across specialist sectors as it pushes to achieve 8% retail growth in 2026, according to chief distribution officer Gareth Hemming.
FCA outlines how insurers must up their claims game
The Financial Conduct Authority has warned insurers they must improve claims handling standards and consumer understanding of cover following concerns raised in the Which? super-complaint into home and travel insurance.
Hannah Gurga, ABI and Graeme Trudgill, Biba
As leaders of two of the sector’s most influential trade bodies, Hannah Gurga and Graeme Trudgill have become a formidable dual force shaping how insurance engages with government, regulators and the public.