Consumer Duty
Which? names and shames insurers falling short on claims
A Which? survey of over 4,700 car insurance claimants has ranked insurers based on customer satisfaction with their claims processes.
FCA CEO promises focus on growth in letter to prime minister
CEO of the Financial Conduct Authority, Nikhil Rathi, has written to prime minister Keir Starmer promising growth will be a “cornerstone” of the regulator’s strategy through to 2030.
Acorn acquires MyPolicy; Sedgwick’s repairs initiative; Bridgehaven’s head of claims
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
New City minister promises Labour will unlock broker potential
Less than 24 hours after replacing Tulip Siddiq as City minister, the new holder of the post Emma Reynolds has promised to partner with brokers to help them achieve growth.
FCA told to stop insurers exploiting Goldilocks-like customers
Rocio Concha, director of policy and advocacy at Which?, claims her organisation’s research suggests insurers are failing to “put themselves in their customers’ shoes” and are exploiting their Goldilocks-like approach to purchasing policies.
Q&A: Shirley Woolham, Minster Law
Shirley Woolham, CEO of Minster Law, speaks to Insurance Post about the firm's return to profitability, its investment strategy, and her opinions on the Whiplash reforms.
Which? argues insurers aren’t meeting Consumer Duty requirements
Which? is calling for the Financial Conduct Authority to crack down on bad practices from insurers, following research revealing the struggles people face when choosing insurance policies.
Biba’s manifesto demands regulator to raise its game
The British Insurance Brokers’ Association launched its manifesto for 2025 today (15 January), titled ‘Partnering to deliver value’. Scott McGee breaks down the main points, including tougher scrutiny on the regulator.
Five steps to non-performative culture change
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, urges organisations to move past performative lip service with five steps to cultivate genuinely ethical cultures.
Eight key takeaways from Post’s motor insurance profitability roundtable
At the end of 2024, Insurance Post in association with CRIF, held a roundtable that posed the question: How can motor insurers make the return to profitability stick? Jonathan Swift summarises the main takeaways.
Sign up for webinar on managing the growing regulatory burden
A recent survey highlighted the increasing strain the insurance market is under.
MGAs Review of the Year 2025
An MGA chief would like Sir Bob Geldof to teach the industry a thing or two about social responsibility in 2025, and leaders are confident that while the hard market was punishing for a time in 2024, next year the sector is well-positioned to lead…
Insurers Review of the Year 2024
Insurers share their highlights of 2024 and hopes for more economic stability, less regulatory tinkering and fewer storms in 2025.
Claims and Legal Review of Year Review 2024
Looking back at 2024, claims, adjusting and legal firm chiefs share how their organisations handled claims arising from named winter storms, worked towards becoming carbon net zero, the impact of claims costs starting to stabilise and why some found…
Big Interview: Neil Gibson, Sedgwick
Neil Gibson, CEO of Sedgwick UK, reflects on his first year in the top job and shares his plans to grow Sedgwick in the UK by winning the sector’s war for talent and focussing on customer service outcomes.
Motor insurers with most satisfied customers revealed
NFU Mutual, Halifax, LV, Saga, and Direct Line have the most satisfied car insurance customers, according to Fairer Finance’s latest consumer survey, which also reveals an increase in premiums means fewer motorists are happy with their provider today…
AA raises concerns about comprehensive motor cover
The AA has called for comprehensive motor insurance policies that do not include windscreen cover to be renamed in order to avoid complaints from consumers that policies fall short of their expectations.
Why the regulator shouldn’t be painted as a panto villain
James Daley, managing director of Fairer Finance, reacts to recent rabble rousing calls for a regulatory bonfire and urges the industry needs to get behind the watchdog rather than painting them as the panto villain.
Arch’s Danskin on the power of service
View from the Top: Stuart Danskin, director of underwriting for Arch UK’s regional division, says platinum-level service shouldn’t be reserved for the largest risks and industry heavyweights.
Q&A: Alan Dean, CoverForYou & Outbacker
Alan Dean, managing director for travel insurance firms CoverForYou and Outbacker, discusses rising fraud levels, what's driving travel insurance complaints, and encouraging customers to engage with their policies.
FCA to reduce costs after ‘open cheque book’ feedback
The Financial Conduct Authority plans to reduce regulatory costs, in response to feedback that it treats the industry like an “open chequebook”.