Consumer Duty
Which? super-complaint shows insurance is a race to the bottom
James Daley, managing director of Fairer Finance, argues Which’s super-complaint lays bare long-standing problems in policy quality, claims performance and comparison-site competition and pushes for better purchase information to halt the industry’s slide toward a race to the bottom.
Proposals for simplified FCA commercial and bespoke rules imminent
Post understands the Financial Conduct Authority is aiming to publish proposals for simplified rules for commercial and bespoke insurance products before the end of the year.
Halloween horror stories haunting insurers
Editor’s View: It’s that spine-tingling time of year again, when the nights draw in, shadows lengthen across Leadenhall Market, and Emma Ann Hughes shares scary stories about insurance.
AI that could hit insurers with wave of court cases wins backing
Artificial intelligence-driven claims technology capable of causing a surge in court-bound insurance disputes has won the financial backing of a law firm backing and is now being piloted with a major loss assessor, Insurance Post can exclusively reveal.
Big Interview: Graeme Trudgill, Biba
Graeme Trudgill, CEO of the British Insurance Brokers’ Association, talks to Insurance Post about volatility in the treasury, his thoughts on Rachel Reeves and why 2025 has been Biba’s “most successful year ever”.
Biba hails progress on speeding up authorisations
British Insurance Brokers’ Association CEO Graeme Trudgill has told Insurance Post that its members have been reporting quicker authorisations following changes implemented by the regulator.
Video Q&A: Osman Khurshid, Synectics Solutions and Katriona Cunningham, Aviva on the latest fraud trends
In the latest Insurance Post video, we caught up with Osman Khurshid, chief client officer at Synectics Solutions, and Katriona Cunningham, policy application fraud lead at Aviva, to discuss how to align fraud prevention with customer protection.
Broker commission not ‘on the radar’ as motor finance redress scheme announced
Following the announcement of a compensation scheme regarding the motor finance scandal, the CEO of the Financial Conduct Authority has said no similar scheme for broker commissions is on the horizon.
Fairer Finance demands FCA probe into pet cover limits
Fairer Finance has accused pet insurers of adding “deceptive” inner limits to policies marketed as comprehensive, which could leave owners facing thousands of pounds in unexpected vet bills.
FCA fines set to hit record low
2025 could see the lowest total value of fines issued by the Financial Conduct Authority in the regulator’s history, according to analysis by compliance and regtech platform Hackford.
What will impact UK motor moving forward?
Given predictions of the UK motor insurance market going back into the red next year, experts have outlined the factors likely to impact performance and how the industry can mitigate those pressures.
CII to adapt for AI-dominated insurance sector
The Chartered Insurance Institute’s CEO Matthew Hill has urged the sector to embrace artificial intelligence “not as a threat, but as a tool”. But warned professionalism, ethics and human judgment must remain central as the technology reshapes the…
Defaqto CEO questions forecasts of AI-led insurance decisions
Defaqto CEO John Milliken has raised doubts over predictions that generative and agentic artificial intelligence will soon dominate how consumers choose general insurance products.
FCA uncovers £200m of short-changing from motor insurers
More than 270,000 motorists are to receive a collective £200m in motor insurance compensation after the Financial Conduct Authority found some insurers had short-changed customers on stolen or written off vehicle claims.
Diary of an Insurer: Brokerbility’s Jason Beach
Jason Beach, operations and markets manager at Brokerbility, juggles planning, meetings, relationship management, and strategic thinking with learning from his peers at Warwick University.
Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
Is the pet insurance market delivering fair value?
As vet bills increase and complaints grow, Sam Barrett explores how the pet insurance sector is responding to consumer confusion, cover gaps, and cost pressures.
Travel insurance satisfaction increases but trust takes a hit
Despite rising customer satisfaction, Millie Ridley, researcher at Fairer Finance, shares the consumer group's data shows trust in travel insurance is falling, with gaps in transparency and clarity still causing concern.
FCA lets insurers lead as consumer protections weaken
The Association of Consumer Support Organisations’ director Matthew Maxwell Scott argues the Financial Conduct Authority's recent reports echo the Association of British Insurers' 18-month-old roadmap, risking consumer protections and repeating the…
Ex-LEI chief Attia insists new MGA Elevate isn’t Das 2.0
Two former Das UK bosses have teamed up to launch full-stack consumer-focused managing general agent Elevate Specialty, Insurance Post can reveal.
What the motor finance ruling means for broking pay
Editor’s View: After the Supreme Court ruling on motor finance sparked an £18bn redress scheme, Emma Ann Hughes asks could insurance broker commission be next under the Financial Conduct Authority’s spotlight?