Technology
Brokers bemoan electronic claims systems as service satisfaction declines
Brokers have blamed an over-reliance on electronic systems for a decline in London market insurers’ claims standards.
Cyber Liability: Dangerous territory
As demonstrated by several Twitter-related defamation cases in 2012, unfiltered user-generated content means social media can be a libel minefield. How is the insurance industry responding to the ever-evolving risk?
Website review: Slow response bytes into Zurich performance
Availability was good, but not as good as most of its competitors, says compuware firm Gomez.
GAB Robins expands tablet adjusting programme
Loss adjuster GAB Robins is to deploy tablets with all loss adjusting teams by the end of Q2.
Xchanging 'makes history' with ECF app launch
Xchanging has launched a mobile application for the London insurance market in a move it claims will "make history in the market".
Assurant director joins competitor as MD
The Source has appointed Assurant Intermediary's former sales & marketing director Kevin Paterson as its new managing director.
Post Blog: Does size matter?
In the first part of a two part special, Sabine VanderLinden, head of value propositions at SSP considers the use of big data.
$400m satellite loss biggest in market history
The destruction of a satellite during launch last week is believed to be the largest insured loss in the history of the space market.
90% of London market claims processed electronically
The use of electronic claims files in the London company market is much more extensive than previously stated, according to the International Underwriting Association.
Sterling launches software company
Sterling Insurance has launched Sterling Technologies, a software company aimed at financial services clients.
Action Claims unveils new brand
Action Claims is rebranding as Action 365 as of today in a move that it hopes will reflect the portfolio of products and services it provides to its broker and insurer clients.
Interview: Theo Duchen and David McDonald: Human Kind
Acturis co-founders Theo Duchen and David McDonald have preferred to stay under the radar in the early days but, more than a decade on, the software experts explain they would not be where they are today without investing in people power and allowing…
Spotlight On: Telematics: On the road to a new era
Has the EU Gender Ruling finally brought telematics to the fore to drive new growth in the motor sector?
Online exclusive: Easing the customer journey
Which companies provide the best customer experience for motor and home insurance buyers? Global Reviews reveals all in its quarterly benchmarking report.
Acturis launches free reporting dashboard for brokers
Insurance technology provider offers software that analyses the causes of business performance problems.
In-demand Digital Animal resists buyout offers as insurers form queue
An emerging digital marketing firm claims that it has rejected several buyout proposals from insurers after reporting an "unprecedented rise" in the number of industry players contemplating social media-driven distribution channels.
Quindell reports £47m Ebitda
Quindell Portfolio's revenue is expected to reach £165m for the full year 2012 with adjusted Ebitda of approximately £47m, subject to audit.
Market moves: Towergate and Kinetic get the recruitment ball rolling for 2013
Towergate and Kinetic were the most active recruiters this week, each bringing in a raft of new hires. Towergate welcomed a seven-strong team to its office in Aberdeen, while Kinetic brought in three new staff from Lime Street brokers.
Penny speed meets... Anthony Borgman, business development leader, Lifestyle Services Group
Being an insatiable socialite, Penny Black is always eager to probe the personalities behind the professional veneer of her industry friends. What better way to squeeze in and share as many intimate revelations as possible than her very own ‘speed…
In Series: Outsourcing - Growing pains
Insurers should embrace outsourcing to grow their business in areas they might not be confident tackling in-house.
Cyber liability: The shape of things to come
How is the cyber liability market likely to evolve in a technology landscape fraught with great risk?
BGL adds new director with Tesco recruit
BGL Group partnership business Junction has recruited David Knowles from Tesco for the newly created role of IT and change director.
Lifestyle Services fraud boss joins Cifas
Fraud prevention service Cifas has appointed the head of fraud investigations at mobile phone insurance provider Lifestyle Services Group as chairman of its insurance sector working party.
R&Q selects Sequel software
Randall & Quilter Managing Agency has implemented Sequel's Eclipse Underwriting software to form part of its newly launched Syndicate 1991 operating platform.