Digital Insurance World 2017 - The Agenda

Chairman’s Welcome

Jonathan Swift, director of content, Post

Opening Keynote

Winners of Best InsurTech start-up in Silicon Valley, simplesurance belong to the most successful company in Germany.

Hear from the CEO regarded as one of the top 100 most innovative people in Germany, and how he developed a business to offer their own product as well as technological solutions.

Explore their coupling of traditional insurance with innovative technology by creating new distribution channels within e-commerce channels and mobile applications.

Robin von Hein, founder and CEO, simplesurance

C-Suite Panel

Get inside the heads of our industry leaders and discover how different roles are influencing digital strategy at boardroom level.

•  Is Big data really solving all your problems?

•  Is automation increasing the distance between you and your customers?

•  What separates disruption from innovation?

•  What can we learn from the disruption of other industries to do it better?

Cheryl Agius, CEO of GI, Legal and General
Tim Kunde, co-founder, Friendurance
John O’Roarke, former managing director, partner, LV= GI, ABC Investors
Kevin Thompson, CEO, Insurance Ireland
Robin von Hein, CEO, SimpleSurance
David Williams, technical director, AXA Insurance
Juan de Castro, chief operating officer, Hiscox

Mix and Match Streams

Digital Disrupters
From Start Up to Scale Up

A focus on the approach to agility from start-ups to incumbents.

Take a look inside the different collaborations and find out what it takes to innovate with the times.

Technology 101
Tech yourself Lucky 

Learn about the technologies being utilised on the path to being Agile.

What are the opportunities in the utilisation of these technologies, and will GDPR limit their effectiveness?

IoT
Sharing is Caring

What are the implications on the deliverance of policies with the expanding sharing economy and connected technology?

Discover what the changing face of insurance means for underwriters and claims handlers.

Largescale Disruption - Delve into the insides of an Incumbent

• With disruption of the industry the focal point of digital initiatives, discover the steps incumbents are taking to achieve this. Can their experiences determine how you move towards agility?

• Can you spot the improvements applicable in your delivery chain? Where are you missing opportunities to improve customer relations and decrease costs?

• Find out whether all the fuss over innovation is really worth the results. Discover how incumbents can emulate the agility and disruption associated with a start-up

SSP Representative

Innovate like a Butterfly, Agile like a Bee - Can anyone achieve both?

• Are you focussing your innovation efforts on the right parts of the delivery chain? How are your customers responding to improved digitisation, are you missing the focal points?

• How is digitisation revolutionising claims handling? What are the effects of the shift towards software being the first point of contact, are these initiatives worth the implementation?

• Make sure you’re aligning with the direction of the digitisation trends, or maybe you’ll spot an untapped opportunity?

SAP Representative

A Man and His Technology

• Which stages of the delivery chain is technology innovation having the most successful results?

• Do your customers actually want to give all their information to a faceless robot? How can they be optimised to offer human-like support?

• Identify the emerging tech which can assist in the attainment of this balance: how much can you save?

• How can technology improve your customer satisfaction and retention rate?

Fujitsu Representative

Ready for Launch - A Start-Up Focus

• Hear from a start-up who has just released its pilots, and discover the steps it took to reach this point.

• Already there? Compare your next steps: how can you maximise the returning data potential in order to position yourself best for phase 2?

• Find out how to approach the right investors and make sure you’re looking at the right acceleration / incubation programmes.

Jonathon Roomer, co-founder, Yu Life
Brigitte Small, CEO, Arowana

The Key to Success? - How Blockchain could help Revolutionise your Business

• Explore the existing uses and foreseeable potential of Blockchain technologies. Can it be a key enabler for your business?

• Learn about existing successes and discover how Blockchain can set apart your business and ensure a direct line with your customers.

• Will this technology prepare you for smart contracts?

Jenny Williams, Accelerate Partner, XL Catlin 

Big Brother is Protecting You - How can Connected Technology Shield your Customers?

• With connected technology sweeping its way into all sectors, learn about its implementations outside of the sector. What are the mirrored implications for your business?

• Examine the effects this technology has had on the industry: is it a phase or are customers relishing in the opportunity for increased control and should you be offering this to them?

• How can we protect customers, and just how broad is the range of applications.

Mike Downing, chief technology officer, WPA

Pushing for Growth - Looking inside Accelerators and Innovation Labs

• Follow the timeline of an idea inside a start-up studio. Track the footsteps which created an idea and follow this through to the point of release.

• Explore the value of extracting isolated groups in order to develop innovative ideas and products, should you be investing in this?

• What do investors want from you? What are the start-ups expecting?

• Prepare yourself against identified challenges in design and testing, are you headed for an unforgiving wall?

Janthana Kaenprakamroy, CEO & founder, Tapoly

Saviour or Slaver? - Is Big Data the Big Answer?

• We all know about big data. But is it the magic pixie dust or simply an easier way of doing the same thing?

• Hear the evidence and decide if big data is really offering an express path to innovation and the insurance revolution. Should you be looking elsewhere?

• How reliable is it in accurately predicting the risks for each specific customer? Could big data offer smarter protection from Cyber risks?

Raphaël Caruso, head of innovation lab UK-NEUR, Euler Hermes Digital Agency

My Car is Your Car - Explore the Sharing Economy

• With the number of car owners decreasing, and the rise in companies such as ZipCar, what does this changing economy mean for you?

• Are you giving the ‘temporary’ insurance market the appropriate attention it deserves? Why can’t you afford to ignore it?

• Determine the implications on underwriting of policies, protect yourself and protect your customers.

• Make sure you aren’t left behind because you turned a blind eye: find out how best to get customers to notice your extended reach.

Tim Kunde, co-founder, Friendsurance

Inside NASA - How Large Insurers are Innovating

• As a large insurer, what steps can you take to innovate efficiently and quickly?

• What are the difficulties in implementing transformational propositions across the business

• How can incumbents ensure they are improving the relationship with the customer by meeting their needs?

Glen Clarke, head of transformational proposition, Allianz

Adam Rates, head of strategy and architecture, Allianz UK

GDPR - The Fines are Coming

• With the new rulings imminent, are you going to need to rebuild your database? How can you get your customers to give you the required consent before the deadline?

• Are you prepared for all the restrictions GDPR puts in place for data sharing? What are the consequences if you get this wrong?

• Do these regulations make AI and Machine Learning developments redundant?

Peter Townsend, head of financial crime, legal counsel, RSA

Alexa… How Are You Going to Change Insurance?

• How are intelligent personal systems going to force you to change your approach to distribution?

• Explore what the on demand availability of insurance is going to mean for underwriters and claims policies, and check you’ll be ready to adapt your existing policies so that they encompass this growing market.

• With increased technology capabilities, is a partnership with a tech company the best offering of protection from the associated cyber risks?

Jayne Lansdell, associate director for process, BGL Group

Barry Webb, senior manager digital optimisation, BGL Group

Creative Thinking Huddles - Roundtable Discussions
 

Come together to brainstorm the solutions to the problems facing the industry.
Upon arrival we will be handing out “solution papers,” where you can anonymously propose resolutions, or share your opinions on the following current trending topics.

Parul Kaul-Green, head of UK strategy, M&A and innovation, AXA
Ken Marke, head of strategic futures, Ageas UK
How far into the future are large insurers looking in their approach to innovation?
What strategic steps are being taken to keep insurers abreast of digitisation?
How do they look to plan for future developments?

Heather Smith, digital transformation director, LV= GI
How is the digital transformation in the industry improving customer satisfaction?
How are digital transformations implemented in large insurers, what are the challenges?
How can we tackle the lack of diversity in the sector?

Kate Astall, head of digital marketing, Zurich Insurance
How has the approach to marketing changed with digitisation?
Do customers respond better to digital marketing?
What are the limitations of relying on digital platforms?

Vivek Banga, chief digital officer, Arthur J Gallagher
Andy Thornley, head of corporate affairs, BIBA
Learn about BIBA’s Innovation Working Group
How can brokers better work with InsurTech business to keep up with the digitisation of the industry?
Why insurers need to engage with brokers to increase the uptake of InsurTech amongst brokers


Phil Williams, group director, Simply Business
Discover what it takes to successfully scale-up as a start-up, from the UK’s first InsurTech
How can you make an informed decision on which technologies to utilise, in order to maintain agility?
What does it mean to be a digital insurer?

These ideas will be shared and developed, where will you find your inspiration and your next strategy for success?

Parul Kaul-Green, head of UK strategy, m&a and innovation, AXA
Ken Marke, head of strategic futures, Ageas UK
Heather Smith, digital transformation director, LV= GI
Kate Astall, head of digital marketing, Zurich Insurance
Vivek Banga, chief digital officer, Arthur J Gallagher
Andy Thornley, head of corporate affairs, BIBA
Phil Williams, group director, Simply Business

Huddle feedback

Hear the key responses and feedback from each roundtable.
An opportunity to learn the key take away points from the day’s discussions.

Reflection Panel

Bring together the key ideas from the day and discuss the importance of a personalised approach to insurance in an increasingly digital world.

Closing Keynote

With over 7.2billion policies sold and serving more than 492million customers in a three-year period, Post welcomes Zhong An to deliver our closing keynote in what is an exclusive - their first UK appearance!

Learn about their innovative ecosystems, and how this has been used to offer scenario-based products.

Explore their approach to better understanding their customers in order to develop a more valuable product.

Hear about the utilisation of AI and their cloud platforms in order to become the biggest start-up name in the industry.

Zhong An, c-level speaker (name tbc)

Closing Comments

Swifty, director of content, Post