Consumer Duty
Q&A: Massimo Cavadini and Pardeep Bassi, WTW
Massimo Cavadini, head of product, pricing, claims and underwriting for Continental Europe at WTW, and Pardeep Bassi, global proposition leader for data science, insurance consulting and technology at WTW, delve into the 2025 European Insurance & Occupational Pensions Authority’s Generative AI Market Survey and whether a rewrite of the rules of insurance analytics is required.
House of Lords to probe insurance market
The House of Lords Financial Services Regulation Committee has today (21 May) launched a new inquiry on the regulation of the UK’s consumer insurance market.
Hiscox sees ‘plenty of headroom’ for growth
Hiscox sees “plenty of headroom” for growth across specialist sectors as it pushes to achieve 8% retail growth in 2026, according to chief distribution officer Gareth Hemming.
FCA outlines how insurers must up their claims game
The Financial Conduct Authority has warned insurers they must improve claims handling standards and consumer understanding of cover following concerns raised in the Which? super-complaint into home and travel insurance.
Hannah Gurga, ABI and Graeme Trudgill, Biba
As leaders of two of the sector’s most influential trade bodies, Hannah Gurga and Graeme Trudgill have become a formidable dual force shaping how insurance engages with government, regulators and the public.
Jason Storah, Aviva
Jason Storah has been busy steering Aviva’s UK & Ireland General Insurance business through a period of significant change.
MGAA’s Keating on missed opportunities
Trade Voice: Michael Keating, CEO of the Managing General Agents’ Association, argues claims must shift from operational afterthought to strategic priority as regulation tightens, data gaps persist, and trust in delegated authority models is tested.
Five ways AI knowledge management transforms insurance service
Insurers face growing pressure to deliver accurate, compliant answers faster across increasingly complex product lines. AI knowledge management is how leading carriers are rising to that challenge
The fate of insurers’ in-house law firms
David Worsfold examines why insurers originally embraced the in-house legal model, what commercial and regulatory challenges emerged, and why many have since retreated from it.
Aviva’s ChatGPT push draws scepticism from ex-aggregator exec
A former price comparison executive has questioned whether ChatGPT can currently become the dominant force in insurance distribution, despite a recent push by Aviva and Moneysupermarket to establish an early presence.
Storm damage claims test insurers’ settlement choices
A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly…
Flood support gaps that insurers can’t afford to ignore
Flood victims face prolonged financial strain and unmet mental health needs, a survey has shown, placing fresh scrutiny on how insurers handle claims, vulnerability and post-loss support.
FCA insists it will regulate AI via existing frameworks
The Financial Conduct Authority’s artificial intelligence policy lead has said the regulator is taking an adaptive and positive approach to regulating AI, promising no new rules regarding the tech.
How should success of FCA’s response to Which be judged?
The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey,…
Why regulatory alignment is a step in the right direction
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers’ Association, says the objectives of the regulator are lining up with the needs of Biba's membership.
Sign up for Claims Club to hear from London Fire Brigade and others
Fire risk in residential and mixed-use buildings is evolving in ways that are not always fully captured by data, models or regulation.
FCA outlines insurance regulation plans
The Financial Conduct Authority has promised to improve access to insurance, scrutinise claims handling, get to grips with artificial intelligence and cyber risks, plus slash red tape over the year ahead.
Throwback Thursday: Writing gaffs; Don’t ring us
Insurance Post’s Throwback Thursday steps back in time to February 1971 to remind you what was going on this week in insurance history when insurers were shown how to improve their writing and providers made house calls.
Regulatory ripple effect of the Which? insurance complaint
The Financial Conduct Authority’s response to Which?’s super-complaint about home and travel insurance, and the regulatory ripple effects now facing the industry, are the focus of the latest episode of the Insurance Post Podcast.
Diary of an Insurer: Zurich’s Louise Colley
Balancing early starts, strategic planning and hands-on leadership, Louise Colley, director of retail protection at Zurich UK, lifts the lid on what it takes to run the business.
FCA ends premium finance probe looking like a tired parent
Editor’s View: Two years after the Financial Conduct Authority kicked off about premium finance, Emma Ann Hughes feels the regulator’s market study final report felt more like finger-wagging from a worn-out parent than meaningful action from a watchdog…