Motor - personal
Webinar: Transitioning to usage-based insurance - what are the benefits to being in the fast lane of UBI adoption?
Over the last two years insurance customers have had a chance to reflect on what they pay for their motor insurance; and whether they are getting fair value.
MoJ publishes simplified claims portal user guide after previous guidance branded ‘off-putting’
The Ministry of Justice has published a five-step guide to using the Official Injury Claim portal after the previous 64-page long guidance was branded as “off-putting” and “complex” by critics.
Briefing: Sponsoring staff through driving theory tests could mean a result for insurers too
Insurers and motor claims service providers should seize a win-win opportunity by supporting staff through their driving theory tests, sets out Post news editor Jen Frost.
Webinar: Do believe the hype - how insurance hyperautomation will unleash your pricing, marketing and sales strategies
In recent years, traditional carriers have begun the transition from human-intensive tasks to a degree of automation using tools such as RPAs to reduce costs and increase the speed of delivery.
Spotlight: Motor trends - will telematics overtake traditions?
Many motor insurers still take a traditional approach to underwriting vehicle risks. With shifting driver habits increasing the demand for telematics, is the industry poised for change? Alex Croydon, managing director, general insurance UK and Ireland at…
Spotlight: Motor trends - the use of data in claims and underwriting
Post and Verisk undertook a survey of the motor market to understand how both underwriting and claims teams are evolving in their use of data and new technology. Padraig Floyd dissects the results and speaks to the market about the findings
Adapting alternative dispute resolution could save insurers £30m in 2022
The case for adapting alternative dispute resolution urgently needs to be revisited according to Stewart McCulloch, managing director at Claimspace, who believes this could save the industry 'tens of millions' in court cost as well as release the…
Abacai’s Day Insure pursued for £500,000 plus by M&A advisory firm
Financial advisory firm Imas is seeking at least £500,000 from Day Insure in a suit that has revealed Aviva, PIB, Pikl, Sabre and Vantage were all in the frame to buy the broker.
Analysis: Illegal e-scooters hit insurer claims reserves to tune of 'hundreds of thousands'
Insurers are already reserving ‘hundreds of thousands’ of pounds for collisions involving third-party private e-scooters – but the vehicles aren’t legal on public roads yet.
Tesco offers refunds after 'misleading information' motor insurance renewal breach
Tesco Bank will refund some motor insurance customers following a breach regarding "misleading information" about no claims bonus protection in renewal letters.
Insurance in the vanguard on consumer duty, says FCA’s Matt Brewis
The Financial Conduct Authority sees insurance as ahead of the game on consumer duty after the work on pricing and value in recent years, the regulator’s director of insurance and conduct specialists Matt Brewis has indicated.
Self-driving car users should be off the hook for range of offences, commissions set out
The Law Commission for England and Wales and the Scottish Law Commission have proposed the creation of an Automated Vehicles Act that would shift the responsibility away from drivers of self-driving cars.
Aviva strikes five-year motor deal with Prestige; Aston Lark inks two more deals; Adiona partners with Duck Creek; and Corvus reveals London market buy
For the record: Post wraps up the major insurance deals, launches and investments of the week.
Markerstudy to keep BGLI brands, staff and management after £400m deal
BGL Insurance is a “complementary fit” with Markerstudy’s existing distribution business and provides cross-selling opportunities as the firm grows to close to six million customers, according to group underwriting director Gary Humphreys.
Analysis: Rewiring the electric vehicle skills gap
Repairers must patch up their skills to keep pace with growing demand for electric vehicles but bodyshops say labour rates and current take-up levels are holding them back
Digital Bar Quarterly: Are insurtechs really coming to eat insurers’ Christmas lunch – or are the tables turning?
While incumbent insurers have held firm in their dominant markets, Altus Consulting insurance director Mark Andrews wonders what might happen if they start to target product areas that have been dominated by insurtechs in 2022.
Concerns flagged as nine in 10 OIC portal claimants still represented
The proportion of unrepresented claimants using the Official Injury Claim portal remained below one in ten for its second quarter of operation.
Roundtable: Reimagining and improving the insurer-policyholder relationship
Gamification, actionable insights and/or relevant rewards. These were among the options considered at a recent roundtable hosted by Post in association with Endava to help insurers build deeper and longer relationships with their policyholders.
Spotlight: Why personal lines brokers should make claims a USP
As the heart of the insurance experience, Steve Molloy, director of commercial sales at AX, argues claims offer real opportunities for forward-thinking brokers to steal a march on their rivals.
Spotlight: Electric vehicles – are brokers ready for the EV revolution?
The rapid growth of battery electric vehicles should make personal lines and fleet brokers think carefully about how to adapt to this changing market, with both specialist products and services such as replacement vehicles in the event of a claim…
DLG business swerves watchdog censure over ‘thank truck’ parody ad
Breakdown cover provider Green Flag, part of Direct Line Group, has been cleared on two counts by the advertising watchdog after its 'colourful' language parody advert drew complaints.
Axa retail CEO says pricing review heralds the most ‘endemic’ change in market's recent memory
The Financial Conduct Authority's pricing review will bring the most “endemic” change the insurance market has experienced in a long time and the work that comes with it should not be underestimated, according to Axa Retail CEO Tara Foley.
A-Plan posts rising Ebitda and stable turnover
A-Plan has reported a 5% rise in Ebitda to £36.3m with turnover of £109.4m for the year ended 28 February 2021.
Analysis: Mind the gender health insurance gap
Post investigates allegations of gender discrimination in health insurance and asks how concerns could be addressed