Claims
Insurance fraud no longer a sideline issue
A fundamental shift in the way claims and fraud teams work together is underway. This content focuses on why insurance fraud is no longer a sideline issue, and how technology and intelligence sharing is empowering counter-fraud teams to take a proactive approach to prevention.
Winners of the Insurance Post Claims and Fraud Awards 2026 revealed
Aviva, Bamboo Connect, DWF Law and DAC Beachcroft were all multiple winners at the Insurance Post Claims and Fraud Awards held last night (1 October) at The Brewery in London.
The changing face of insurance fraud
The motivations to commit fraud remain largely unchanged, but the tools available to fraudsters are becoming more powerful by the month. This content focuses on the changing face of fraud, based on the key findings from Insurance Post’s latest fraud…
US property and casualty insurance industry statistics 2026
How big is the US P&C insurance market and what are the current trends? This blog explores the numbers that matter for 2026, organised by market size, profitability, catastrophe exposure, line of business, and the largest carriers.
Court ruling puts focus on D&O risks of board secrecy
The Supreme Court’s Saxon Woods ruling highlights how covert boardroom dissent can translate into personal directors and officers (D&O) insurance exposure, according to Sam Cornelius, lead management liability underwriter at Rrelentless.
Scottish broker awaiting embezzlement trial
The Financial Conduct Authority has secured a bankruptcy order against Arthur Temlett, trading as Abacus Insurance Consultants.
Why claims professionals must show their value in the age of AI
Trade Voice: John Bissell, executive director of Chartered Institute of Loss Adjusters, argues that as artificial intelligence helps policyholders challenge claims decisions, loss adjusters must respond by demonstrating clearer judgement, communication…
Ex-Intact counter fraud director Sumner launches consultancy
Adele Sumner, former director of counter fraud and financial crime at Intact Insurance, has announced the launch of Sumner Fraud Consulting.
Brokers overwhelmingly favour MGAs with in-house claims teams
Research commissioned by Direct Commercial has found that brokers overwhelmingly favour MGAs with in-house claims teams.
Diary of an Insurer: Charles Taylor’s Scott Spray
Scott Spray, senior loss adjuster at Charles Taylor, has a long-haired dachshund alarm clock, and navigates a sea of tourists who seem to think walking in a straight line is optional to inspect a charming old mansion block.
Winners of British Insurance Technology Awards 2026 revealed
Domestic & General, Mind Your Business Group (InsureTec.com) and DynaRisk were all two time winners at the British Insurance Technology Awards held last night (24 September) at The Brewery in London.
QuestGates’ Laker on designing the future of work
Greg Laker, CEO of QuestGates, argues artificial intelligence should remove routine work, not human judgement, enabling claims professionals to focus on the expertise and empathy that matter most.
Criterion’s Evans on neurodiversity as a competitive edge in claims
Helena Evans, managing director at Criterion, observes the skills many neurodivergent people bring - from pattern recognition to calm under pressure - make them ideally suited to modern claims handling.
Insurance Post Census exposes employment progress and problems
While insurance may have more women reaching CEO and C-suite roles than ever before, Insurance Post’s 2026 Census exposes how progress is not being experienced evenly across the workforce.
Are insurers ready for autonomous vehicle crashes?
William Balfry, member of the motor sector focus team at the Forum of Insurance Lawyers and senior associate at DWF, examines the increasing rollout of automated passenger services and insurers will soon have to handle claims resulting from collisions.
Infographic: The UK’s rebuild cost gap is changing
In 2026, just 8% of UK properties are insured for the right amount. Based on data from 46,917 rebuild cost assessments completed, this infographic sheds light on the accuracy of building sums insured for residential and commercial properties, plus the…
Policy Expert’s Hardy on pricing home insurance for new risk reality
As extreme weather, rising repair costs and geopolitical instability reshape the risk landscape, Steve Hardy, CEO of Policy Expert, argues the home insurance market must price for long-term resilience rather than chase short-term affordability.
Why connected data is the real AI advantage in insurance
What separates insurers who experiment with AI from those who scale it into real, measurable outcomes? This blog highlights some key takeaways from a recent discussion between Microsoft and AutoRek which explored the power of connected AI data within…
Allianz’s Fletcher on blurred insurance fraud boundaries
Ben Fletcher, director of fraud and financial crime at Allianz, has highlighted the blurring lines between insurance claims fraud and other forms of criminal activity.
Big Interview: Chris Knight, Financial Conduct Authority
The Financial Conduct Authority’s new director of insurance, Chris Knight, speaks exclusively to Insurance Post about premium finance, why enforcement action against firms that fail to comply with the Consumer Duty is looming plus whether the watchdog…
UK claims service hits new record high
Six out of eight general insurance business lines showed improvement when it comes to claims service in the second quarter, with only energy and marine declining, the latest data from Gracechurch revealed.