Claims
Where will tomorrow’s insurance talent come from?
How the insurance industry can show young people the career opportunities available to them and ensure experienced professionals pass their knowledge on to the next generation is explored in the latest Insurance Post Podcast.
Pothole claims rise 25%
Motor insurers continue to face pressure from rising vehicle repair costs, after reports found a 25% year-on-year increase in pothole-related claims despite government funding.
Building an autonomous insurance platform: Why only a platform strategy will succeed
Most insurers didn’t set out to build AI confusion; it just happened one point solution at a time. This blog highlights the real barrier to AI’s promise in insurance and why a platform strategy holds the key to building synergy between policy management,…
Fraudster fails to pull wool over Ifed’s eyes
City of London Police’s Insurance Fraud Enforcement Department is investigating suspected fraudulent insurance claims over the alleged theft of more than 650 sheep.
Driver distraction raises road safety and insurance concerns
Driver distraction has been highlighted as a growing road safety challenge, with experts warning that tackling the issue will require safer vehicle design, changes in driver behaviour and stronger prevention measures.
Advance the possible: How to build an autonomous insurance platform
How can insurers cut through the AI hype and take ideas to production? This guide explains how one reusable AI layer can connect underwriting, policy, billing, claims, and customer engagement, and puts agentic AI to work on the core system you already…
How can AI fast track insurance claims?
How artificial intelligence is reshaping claims experiences is examined in the latest Insurance Post Podcast, sponsored by RDT.
Fraudsters share intelligence every day - why don't insurers?
Today’s criminal networks can share information quickly and exploit weaknesses across multiple insurers. This blog highlights why insurers are struggling to share intelligence effectively and how the industry can turn a willingness to collaborate into a…
Diary of an Insurer: Zurich Engineering’s Naomi Godwin
Mother of two children and Labradors Naomi Godwin, engineering relationship executive at Zurich Engineering, has a six-hour round trip to Maidstone to visit a panel broker, checks surveyor capacity and considers the operational impact for clients.
Synthetic ID fraud on the rise in AI era
Once a niche scam involving individual ‘Frankenstein’ profiles, synthetic identities have evolved into a highly industrialised driver of organised fraud. This content highlights how AI is helping fraudsters generate synthetic IDs at scale, and the threat…
Lithium-ion batteries: the emerging risk insurers can’t ignore
How the growing use of lithium-ion batteries is increasing the potential for significant fires and complex losses is the focus of the latest Insurance Post podcast.
Surge in ghost broking spooks insurance sector
Data from Synectics Solutions’ National SIRA intelligence consortium shows a 93% increase in victims of impersonation fraud having their identities used in ghost-brokered policies. This content sheds light on the forces driving ghost broking fraud and…
Insurance document fraud moves upstream
From fake-damage imagery and forged repair invoices to number plate swaps on photos of genuine accidents, insurers are reporting record levels of claims document fraud driven by AI manipulation. This content explores how AI enabled document fraud is…
European product safety risks remain high despite recall decline
European product recalls remained at historically high levels in the first half of 2026, highlighting persistent exposure for manufacturers, suppliers and retailers plus the insurers covering their risks.
Diary of an Insurer: Belfor’s Dominic Toomey
Dominic Toomey, technical manager within the major and complex loss team at Belfor UK, balances complex site inspections, hands-on technical demonstrations and internal system workshops with the ongoing development of people and processes.
Most trusted insurers across personal lines revealed
Consumer trust in insurance providers has risen for the third consecutive wave, according to Fairer Finance.
Unlocking fraud intelligence through better data sharing
Insurance fraud is becoming increasingly sophisticated – from exaggerated claims to application fraud, staged accidents and complex, organised fraud networks. This content highlights why improved intelligence sharing and AI-driven tools are critical to…
FCA outlines next steps with delegated authority deep dive
The Financial Conduct Authority is preparing to take a closer look at delegated authority arrangements, with an information request being sent out to get a clearer picture of how outsourcing is being used across the insurance market.
Aviation liability gap emerges over precautionary grounding losses
Aviation insurers may face an often-overlooked coverage gap when precautionary groundings cause financial losses without physical damage or injury, according to Melanie Daglish, director of aviation at ITIC.
Building an autonomous insurance platform: The future that's already here
Most insurers operate fragmented architecture built over decades for claims, policy management, billing and underwriting. This blog highlights the true cost of operating siloed systems and how technology leaders can close the gap with a single, reusable…
Axa reduces claims middlemen with repair network
Axa has begun working to reduce the number of people involved in the claims process through the launch of the Building Repair Network.