Personal
Ten arrested in commercial fraud crackdown
Ten individuals across the country have been arrested following a two-week police operation to tackle commercial insurance fraud.
How travel led the way in embedding AI in insurance
Yannis Korgialos, vice president of insurance for EMEA at Cover Genius, on how travel offers a roadmap for AI transforming the way policyholders are protected.
Policy Expert bought by Abu Dhabi Investment Authority
The Abu Dhabi Investment Authority has bought a majority stake in insurtech Policy Expert from Primary Group.
FSCS expects East West compensation costs to rise
The Financial Services Compensation Scheme has said it expects payments to customers of failed structural defects insurer East West to rise in the next financial year.
PL insurers continue to face rising material and labour costs
Both home and motor insurers are continuing to feel the effects of the rising costs of labour and materials, according to reports from Verisk and the Association of British Insurers.
JP Morgan to launch personal lines insurance proposition
Sources have told Insurance Post that JP Morgan is developing and building its own personal lines insurance proposition.
Insurers welcome Automated Vehicles Bill included in the King’s Speech
The King’s Speech announced the government's intention to, in this parliament, introduce long-awaited legislation covering the use of self-driving vehicles on the UK’s roads.
Podcast: Could embedded insurance result in mis-selling?
Embedded insurance could result in mis-purchasing, the former head of supervision for the general insurance retail sector at the Financial Conduct Authority, Michael Sicsic, has warned.
What NFTs mean for fine art insurance
Analysis: Edmund Tirbutt examines what the advent of non-fungible tokens means for insurers, and whether the industry is designing an array of cover for this emerging art form.
Growth expected in premium income in 2023
Insurers are set to report growth in premium income for the rest of 2023 before tapering off, according to EY.
Direct Line eyes turnaround with improved Q3 results
Direct Line’s Q3 trading update has revealed it has doubled its Motor gross written premiums, a welcome improvement amid a turbulent year for the insurer.
Insurers risk being ‘left behind’ if they don’t share data
Insurers that don’t share claims data with the wider market risk being “left behind”, LexisNexis Risk Solutions’ James Burton has told Insurance Post.
Implementing dual PI discount rate could be ‘complicated’
Speaking at an Association of British Insurers event, a panel of experts agreed that while a dual discount rate could lead to better accuracy, it could prove to be very complicated to work with.
Allianz catches fundamentally dishonest pavement fall fraudster
A recent Allianz personal injury case has revealed a claimant to be fundamentally dishonest, finding that they had misled the insurer regarding their accident.
BIA 2023 Video: Winners Q&A with Policy Expert’s Steve Hardy
Following its recent win in the Customer Experience category at the 2023 British Insurance Awards, Policy Expert CEO Steve Hardy shared his thoughts on what made it stand out.
View from the top: DLG’s Lorraine Price on earning customers’ trust
Lorraine Price, head of motor insurance at Direct Line Group, says that acting on Consumer Duty requirements will help the industry build trust with customers.
Storm Babet to cost insurers at least £450m
Fresh estimates from PWC calculate the costs of damage due to the severe weather caused by storm Babet to be between £450m and £650m.
Insurers must brace for another burst pipe claims influx
As winter approaches, another surge in burst pipe claims may be likely, with research showing a 75% increase in such claims in 2022.
Direct Line appoints Gearey as director of claims services
Direct Line Group has appointed former Covéa personal lines managing director James Gearey as director of claims services.
Home insurance costs continue to rise following ‘worst year on record’
Analysis by Ernst & Young has revealed that home insurance suffered its worst year on record in 2022, and fortunes aren’t about to change.
Admiral is the most complained about general insurer in H1 2023
Data analysis: Admiral, Direct Line Group, Aviva, Axa and RSA were the most complained about general insurers in the first half of 2023, according to the latest Financial Ombudsman Service data.
Diary of an Insurer: Inshur's James Rawstron
A familiar face, and a packed onboarding diary introducing new colleagues, help James Rawstron, director of underwriting at Inshur, to get to grips with his new employer.
Editor’s View: Four tales of mystery and terror for insurers
It's close to Halloween, so Insurance Post editor Emma Ann Hughes is looking for some evil things lurking in the dark that are ready to scare general insurers.
View from the top: Aviva’s Jason Storah on flood-proofing the UK
Jason Storah, CEO UK & Ireland general insurance at Aviva, argues that stronger planning rules are required to guard against future floods.