View from the top: DLG’s Lorraine Price on earning customers’ trust

Lorraine Price, head of motor insurance at Direct Line Group, says that acting on Consumer Duty requirements will help the industry build trust with customers.

Having spent the past 18 months working on Consumer Duty implementation, it is no surprise that I think the insurance industry has a huge opportunity for change ahead of us.

The whole industry has

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Exploring the ethnicity penalty in insurance

As the insurance industry is once again accused of discriminating against individuals living in ethnically diverse areas, Aamina Zafar considers whether providers should do a better job of demonstrating racism isn’t a factor in pricing policies.

Amanda Blanc, Aviva

Amanda Blanc, CEO of Aviva Group, influenced some of the biggest changes in corporate Britain in 2023, winning her the top spot in Insurance Post’s Power List for the second year in a row.

Kevin Spencer, Markerstudy

Kevin Spencer, chief executive of Markerstudy Group, has big ambitions and his ability to do massive deals in 2023 sees him leap up 21 places in this year’s Insurance Post Power List.

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