Personal
Consumer trust and claims satisfaction rates on the rise
Both trust and claims satisfaction rates among insurance customers are on the rise, according to new data from Fairer Finance.
Are motor premiums nearing equilibrium?
To kick off Motor Week, Stephen Kennedy, director at Defaqto, reveals after a sharp correction, falling motor premiums are beginning to level off, suggesting a more stable yet uneven competitive landscape ahead.
Diary of an Insurer: Ticker’s Rachel Green
Rachel Green, fraud manager at connected motor insurer Ticker, catches the "bad guys", digs deep into the data, judges developments shaping the industry, trains the in-house AI fraud detection system, and ends the week with a trip to a tumble class.
Allianz drops LV rebrand plans
Allianz UK and LV have announced a new multi-year partnership to continue distribution of insurance under the LV= brand, despite previously planning to phase the brand name out in 2026.
Markerstudy urges industry to take accessibility seriously
The insurance sector needs to act now to improve website accessibility for vulnerable customers or risk the wrath of the Financial Conduct Authority, Markerstudy has warned.
Ageas and Saga go live with home insurance product
After launching motor insurance product, Ageas and Saga have gone live with a home insurance product.
Mission considering launching personal lines MGA
Mission is considering launching a personal lines-angled MGA or overseeing a personal lines product launch from one of its businesses in the future.
Compare the Market reports drop in period home premiums
Compare the Market has reported a 15% year-on-year drop in home insurance premiums for homes built before the First World War.
Defaqto argues vet reforms unlikely to lower pet premiums
The Competition and Markets Authority’s reforms to the UK veterinary sector are set to reshape the pet insurance market but are unlikely to result in lower premiums, according to Defaqto.
NFU Mutual denies playing catch-up with digital strategy
NFU Mutual has positioned its digital transformation as a long-term strategy to blend technology with its agency model, rather than simply playing catch-up with the rest of the market.
Markerstudy’s Beal outlines two paths for ChatGPT in insurance
Andrew Beal, director of architecture and innovation at Markerstudy, predicts two ways in which ChatGPT could transform insurance distribution, and urges the industry to be prepared for both.
Rising labour costs leaving buildings underinsured
Shortages in skilled trades are forcing rebuild values up, potentially leaving buildings underinsured, according to RebuildCostAssessment.com.
Is it third time lucky for Axa as it merges divisions again?
Content Director’s View: With Axa UK and Ireland combining its personal and commercial businesses into one, Jonathan Swift reflects on why insurers often oscillate between splitting and merging these divisions, and what led the insurer to believe this…
Agria in consultation with redundancies at risk
Agria Pet Insurance has confirmed to Insurance Post that it is currently in consultation around a restructure, with redundancies already affected.
Zego targets £1bn in premium as it achieves profitability
As Zego announces a new round of funding, plus a partnership with Sompo, the insurtech's CEO Sten Saar has told Insurance Post the unicorn has achieved profitability for 2025.
Saga and Ageas to launch home insurance this month
Following the launch of a motor insurance product in December, Saga and Ageas are launching a home insurance product by the end of this month.
Why single household view is the next milestone for insurers
Chris Traill, client director of Percayso Inform, urges insurers to replace their pursuit of a single customer view with chasing a single household view to ensure accurate pricing and improve claims management.
Covéa turnaround continues as profit more than doubles
Covéa Insurance has more than doubled its profits, reporting £72.4m for 2025, up from £32.9m the previous year, as its turnaround continues.
Ageas joins Axa on Sky panel
Ageas has been revealed as the latest insurer to be on the home insurance panel for Sky Protect.
ChatGPT insurance race: UK’s Malcolm takes on WaniWani
A UK insurtech incubated in Founders Factory is looking to take on US ChatGPT insurance app trailblazer WaniWani by creating an equivalent to Stripe’s standards for e-commerce “to properly unlock” artificial intelligence distribution in personal and SME…
Home insurance market shrinks as product strategies evolve
Although home insurance provider numbers have declined significantly since 2016, Angela Pilley, insight consultant for general insurance at Defaqto, reveals insurers are maintaining consumer choice through expanded product options.