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Roundtable: Dual pricing and loyalty
Loyal customers have long felt penalised by dual pricing. As the regulator and the government are promising to stop the practice, insurers discussed how to move the focus away from premiums to build stronger loyalty, at a roundtable organised by Post, in…
Blog: Who Monitors Wins
The insurance industry has never been so dynamic in terms of the new players and products coming on stream on what seems like a daily basis. Marketing Eye CEO Neil Edwards offers his advice on how to stay ahead of these developments whilst managing to do…
Q&A: BLM's Matthew Harrington and Alistair Kinley
Against a backdrop of changing client demands, political uncertainty and new legislation, Jonathan Swift caught up with BLM senior partner Matthew Harrington and director of policy and government affairs Alistair Kinley to discuss how the law firm is…
Blog: High-stakes cyber security
Insurers must guard their customers' data wisely to maintain their trust, writes Michael Davison, industry principal for financial services at Atos UK and Ireland.
Roundtable: How to offer a niche insurance user experience
Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how
Blog: Aspirational insurance – a new idea for the sector to consider
The current insurance model is 'failure' oriented - paying out on something negative happening. Should the industry reconsider this and reward 'success' instead, asks Geoff Knott, a director at Ninety Consulting
Blog: How use of the supply chain can help meet high customer expectations – and manage costs
Insurers should have confidence in their supply chain partners to help their business deliver a better customer experience. However, James Roberts, business development director, insurance at Europcar UK, argues many take a short term view believing the…
Travel insurance: Transforming and challenging through digital technology
The insurance market and the tourism industry have not always had reputations for embracing the latest technology. But things are changing and digital advances such as geo-location and data analytics will only help accelerate the pace of change
Video: Crif's Sara Costantini on improving fraud detection in commercial lines
Sara Costantini, director at Crif Decision Solutions, discusses the topic of fraud in the commercial space with Post commissioning editor Cecile Brisson.
Supply chain focus: How ADAS is shifting the goalposts in motor repair
With positive claims experience being one of the most important aspects of policyholder retention, the impact of the supplier on their journey will come under increased scrutiny. And motor claims is no different writes Pete Marsden of National…
Docu-Video: The future of drone regulation
Kennedys experts from around the globe discuss the future of drone regulation
Blog: Technology - right or wrong for claims (or both)?
Insurers building the new claims portal must be careful not to force clients down a path they don’t wish to go argues Minster Law director of claims Marcus Taylor, who points to public concerns over technology as a major obstacle to overcome
Commercial insurance fraud: Where future priorities lie
Closing the gap between the commercial and personal lines insurance sectors in the battle against fraud is a growing priority. Sara Costantini, director at Crif Decision Solutions, looks at what can be done now and where might the future priorities lie.
Blog: Open banking offers a new insurance distribution channel
Some might have already labelled it a failure but open banking will continue to evolve and insurers should sit up and take notice. That is the view of The Marketing Eye's Neil Edwards, who believes these platforms could eliminate form filling and make…
Roundtable: Future-proofing claims for the digital age
Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
Roundtable: Tackling ghost broking before it spreads further
Ghost broking is a growing threat and it is spreading to the commercial environment, Post held a roundtable with senior claims and fraud figures to discuss what the insurance industry should be doing about it
Blog: Revolutionising the motor claims experience by offering choice, not just replacement vehicles
How do we adapt the way motor claims are sorted in a world where the sharing economy is gaining traction? James Roberts, business development director for insurance at Europcar UK, offers his own thoughts, but questions whether his proposal would be…
Blog: Internet of Things - How to realise its full potential
Insurance still lags behind other industry sectors when it comes to the internet of things. HPE Pointnext chief digital officer Mitchell Feldman explains why underwriters across all product lines should consider how it could help them price risks more…
Video: HPE's Mark Tritton on the potential of IoT in the insurance sector
HPE Internet of Things and emerging technology practice director Mark Tritton explains the benefits of IoT.
Q&A: Alistair Hardie, Cega
Almost two years since it was acquired by Charles Taylor, Jonathan Swift spoke to Cega's CEO Alistair Hardie about what the deal has meant for the global assistance, travel risk and claims management services provider.
Analysis: Turning incumbents into insurtechs
Innovation labs, investment vehicles and strategic partnerships; Edward Murray looks at the ways in which insurers are facing up to the challenges of a digital future
Blog: Should travel insurers take 'permanxiety' seriously?
Insurers should harness technology to enable clients to anticipate employees’ medical and security threats abroad. And as a result help reduce the risk of permanxiety, claims Chris Knight, head of corporate assistance services at Cega
Analysis: Travel insurance in a digital world
For so long seen a laggard in terms of embracing the potential of digital, travel insurance is changing. Rachel Gordon reflects on some of the latest developments that might halt to the downward trajectory in premiums that has been a reality since 2014.
The ABI credit hire GTA needs to better reflect today's vehicle technology
Insurers and credit hire organisations need to work together to create a new general terms of agreement to better reflect today’s engines. That is the view of Europcar UK business development director James Roberts, who adds all parties will benefit if a…