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Spotlight: Open insurance: Restoring confidence and seizing opportunities post Covid-19
The post Covid-19 insurance landscape is rapidly changing and insurers are increasingly aware that they must adjust and rethink in order to satisfy the needs of their customers and remain relevant. As a result, the pandemic may be the catalyst for…
Redefining diversity for growth and resilience in insurance
To survive and thrive in uncertainty, to shore up organisational resilience and remain innovative, insurance firms must embrace diversity and meaningfully embed it in their culture and operating model.
Spotlight: Lloyd's and the London market: Covid-19 – jump-starting a tech revolution in the London market
Covid-19 has forced the insurance sector to take a long hard look at how it uses technology. Handing over back office functions is allowing firms to tackle what they do best – pricing and underwriting
Future Focus 2030: The future of personal injury podcast - the pathway to reform
It is the year 2030. After a number of false starts the government finally introduced its Whiplash reforms in April 2022 following delays due to the extended impact of Brexit and Covid 19.
Spotlight: Technology: Intelligent fraud detection
The Covid-19 crisis has highlighted once again how fraudsters will use any opportunity to devise new means to make crooked money. While the insurance industry is constantly evolving to try and combat whatever the latest fraud is and is now harnessing the…
Spotlight: Technology: Maximising sales and underwriting results using a digital workforce
While data is at the core of every underwriting decision, for many insurance organisations using that data efficiently is a manual and time-consuming process
Spotlight: Technology: Managing claims surges in the digital age
Claims surges have been a frequent occurrence in recent years as events around the globe have hit insurers across multiple lines of business. The past year has seen Australian bush fires, the collapse of Thomas Cook, storms Ciara and Dennis and now the…
Blog: Delivering a personal, timely and multichannel experience without putting core operations at risk
You don't need to risk crashing back-end legacy systems to deliver personalised and integrated customer service, argues Giuliano Altamura of the Fincons Group.
Blog: Getting over the back office blockade to maximise the omnichannel opportunity
You only have a short window of opportunity in the omnichannel world. Miss it, and it will soon shut warns Giuliano Altamura, financial services business unit manager at Fincons Group.
Spotlight: The evolution of mobility: Expert view
A new decade sparks urgent need for motor insurance providers to adapt to the needs of a changing motoring community writes James Roberts, business development director for insurance, Europcar Mobility Group UK.
Motor Insurance World Live video presentation: The car is the star
Motor insurance companies have long focused on rating factors such as a driver’s age, occupation and where they live.
Coronavirus: Keeping the contact centre claims journey alive at home
A lot of the rules that dictate best practice in times of traditional weather surges also hold true now for the coronavirus pandemic, argues CET Property Assurance's Paul Wozencroft. Not least the need to utilise digital capabilities to connect everyone…
Roundtable: The rush to technology
The seemingly headlong rush by insurers to connect everything, pulling together fragmented legacy systems and IT architecture has left many of them struggling to find the right solutions. Post gathered a group of experts together to see how firms are…
Roundtable: Getting the board to ‘byte’
Interest and enthusiasm at board level for technology data-driven innovation has never been higher. At a Post interactive roundtable in association with Crowe, participants analysed how to generate tangible business benefits from a technical and…
Blog: Insurance fraud trends to look out for in 2020
Protecting customers online is becoming increasingly difficult. Brooke Snelling, senior manager at Iovation, a Trans Union company, highlights areas where insurers should be using tools to prevent fraud.
Roundtable: What’s next for the modernisation of Lloyd’s and the London market?
Against a background of the winding down of the Target Operating Model and the publication of the Future of Lloyd’s Blueprint, Post, in conjuction with WNS, invited industry experts to discuss the six suggested proposals to modernise the market. Post…
The new Senior Managers and Certificate Regime (SMCR) in General Insurance - Are You Ready?
Andrew Linnell, Business growth and strategy developments at RWA Compliance, asks if brokers are ready for the new regime?
Roundtable: Control your innovation destiny
Few disagree that the industry needs to innovate, but blue sky thinking is quickly clouded by conundrums around outsourcing, unwieldy legacy systems and the short-term need to turn a profit
Blog: Automotive technology must be managed to ensure it minimises risk on the road
By 2020, 40% of cars on the road will have some sort of advanced driver assistance systems installed, but Neil Atherton, sales and marketing director at Autoglass, asks if insurers are even aware if these systems are switched on and calibrated correctly…
Roundtable: A customer-centric approach to the digital future
On the back of research into the shape of the future delivery of personal lines, Post held a roundtable, in association with EXL, with experts to investigate how ready organisations are to meet customer expectations as demand for cover evolves in the…
Spotlight: Autonomous Vehicles: Is your cargo safe on board an autonomous vessel?
Autonomous vessels and sailing has certainly grabbed many of the shipping – and even day-to-day – headlines in recent times
Blog: The opportunity for legal expenses insurance in a post-reform world
The Civil Liability Act has created some unintended circumstances and Minster Law's CEO Shirley Woolham asks how legal expenses insurance can help in the post-reform world.
Spotlight: Autonomous Vehicles: Is automation the answer to insurers’ nightmares or a dream come true for thieves?
At every trucking fair and trade publication and in each promotional video the industry is demonstrating the advances in autonomous commercial vehicles
Roundtable: Getting over the back office blockade
Digitalisation remains the juggernaut that insurers cannot sidestep if they are to remain relevant. However, they risk falling behind more agile rivals if they fail to modernise their back offices: the beating heart of the business which might be in need…