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What insurers should expect from Labour’s Budget

Keoghs’ Natalie Larnder, the Chartered Insurance Institute’s Matthew Connell, and the British Insurance Brokers' Association’s Shayne Halfpenny-Ray

The impact tax changes in Labour’s first Budget in 14 years could have on the insurance industry is the focus of the latest Insurance Post Podcast.

 

Ahead of chancellor Rachel Reeves first Budget on 30 October, Natalie Larnder, head of market affairs at Keoghs, Matthew Connell, director of policy and public affairs at the Chartered Insurance

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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