UK
Adam Winslow hails progress at Aviva and promises more to come
Aviva has grown across all commercial lines of business and all sizes of brokers this year, UK and Ireland general insurance business CEO Adam Winslow told Post.
Aviva posts highest half year GWP in UK for a decade
Aviva has recorded £2.49bn of gross written premium in the UK for the first half of 2021 up 8% on the same period of last year as it swung back to operating profit.
Analysis: Inside two years of insurance data breach reports
Exclusive: Insurers, brokers and other firms within the industry have made 315 data breach reports over two years, with many of the best known businesses in UK insurance among those to notify and cyber a growing concern.
Spotlight: Personalisation – what progress has been made?
Customers now expect personalised service, tailored products, and the ability to buy, update and access their policies 24/7. Valerie Hart explores how insurers are moving away from a one-size-fits-all approach because they can’t afford to be left behind.
Spotlight: Personalisation - Why self-service claims put the power into the hands of the policyholder
Whether it is legacy infrastructure or culture, things that were once considered barriers to the adoption of self-service claims are being torn down. Valerie Hart explores the progress insurers have made since the Covid-19 pandemic began.
Intelligence: Responsible AI
With great power comes great responsibility and for insurers this is never going to be truer than when dealing with artificial intelligence. Post looks into how insurers are using AI ethically.
Blog: Securing peace of mind in the wellbeing sector
Peach Pi underwriter Maria Naghshbandi considers the cover and claim minefield for practitioners operating in the widely unregulated wellness sector.
Blog: Tinnitus – the next whiplash?
Weightmans associate Richard Burrows zones in on tinnitus claims.
PIB’s Brendan McManus on how getting workforces back to the office is crucial for business
PIB Group CEO Brendan McManus shares his personal insight on the significance of 19 July ‘Freedom Day’ for life inside and outside of the workplace.
Interview: Mark Wilson and Jamie Hay of Abacai
Abacai co-chairman and CEO Mark Wilson and fellow founder Jamie Hay caught up with Jonathan Swift to discuss how AI can help redefine customer experience and why claims are key to their success.
Intelligence: From the Wild, Wild West to the big five – a potted history of the broker software market
From police raids to junkets to Iceland, across being chased out of broker offices, legal spats, team lifts and more the history of the broking software sector is not short of incidents. Emmanuel Kenning met with a selection of the founders, movers and…
TIF Group’s UK travel insurance sales paused as URV and White Horse step back
Managing general agent Travel Insurance Facilities Group has confirmed it “hopes to be able to continue to offer travel insurance” as soon as possible after Union Reiseversicherung hit pause on new sales.
Q&A: Clare LeBecq, Specialist Risk Group
Clare Lebecq stepped down from her role as London Market Group CEO at the end of April to become group chief operating officer at Specialist Risk Group. Stephanie Denton spoke to her about why the role attracted her and how she still plans to be vocal on…
Case: Refusal to compromise client and colleague priorities behind merger cancellation
Aon CEO Greg Case has stressed in a letter to clients that the broker was confident of winning the US Department of Justice court case as he laid out the reasons for walking away from the Willis Towers Watson deal.
GRP deal for WTW NI business still on after mega-merger collapse
Global Risk Partners has confirmed to Post that its agreement with Willis Towers Watson to buy WTW’s commercial risk and broking business in Northern Ireland will still go ahead despite the cancellation of the WTW-Aon merger.
Gallagher to cancel debt and investigate share buyback as Willis Re deal thwarted
Arthur J Gallagher has confirmed the termination of its deal to buy certain assets from Willis Towers Watson including Willis Re for $3.57bn (£2.52bn) and laid out plans for the funds as the Aon-WTW merger collapsed.
LV’s Michael Lawrence on the importance of investing in digital for the future
Michael Lawrence, distribution and underwriting director at LV Broker, looks at the lessons learned during the pandemic as brokers and insurers continued to serve customers and how firms will need to continue to test themselves and adapt in a hybrid…
Conor Brennan to lead acquisition vehicle Ardonagh Europe
The Ardonagh Group has made Conor Brennan CEO of Ardonagh Europe as it prepares to take its buy-and-build model to the continent.
Aon-WTW merger cancelled after DOJ legal impasse
Aon and Willis Towers Watson have ended their merger plans, citing the “impasse” with the US Department of Justice.
Trade Voice: MGAA's Mike Keating charts the course ahead for MGAs
Managing general agents' relative nimbleness, which served them well during the pandemic, as well as clever use of data are the keys for the sector moving forwards as insurers shift their expectations with the hardening market, says Managing General…
Pen's Nick Wright on the future of sales and marketing
The pandemic has accelerated the move to digital and remote engagement and forced many transactions online. Nick Wright, chief business development officer for Pen Underwriting, asks if insurance will ever return to good old fashioned face-to-face…
Q&A: Sian Fisher, CII
With ongoing arguments about the outcomes of the 2016 manifesto, the sale of Aldermanbury, proposals to deregister the Personal Finance Society, exam problems and more, Post posed key questions to Sian Fisher, CEO of the Chartered Insurance Institute.
Aspen adds Aileen Mathieson as group CIO
Aspen Insurance has appointed Aileen Mathieson as group chief investment officer.
Marsh’s Edel Ryan on whether a government backed scheme will be the X Factor for live events
With normality beginning to make a return and the government having rolled out ‘Freedom Day’ on 19 July Edel Ryan, head of strategic business development, UK and Ireland for sport, entertainment and media industry at Marsh, asks if we can expect the come…