Claims
From green screens to AI: 30 years of change in claims
View from the Top: James Nicholson, chief claims officer of Zurich UK, examines how technology has transformed claims into a strategic, data-driven and customer-focused profession.
Is heritage building insurance ready for the future?
As climate risks increase, severe weather events become more frequent and restoration techniques and building materials become increasingly specialised, insurers face growing challenges in protecting the UK’s heritage properties.
Insurance AI maturity index 2026
Who’s leading insurance AI? Based on feedback from 475 senior insurance leaders, this exclusive industry-wide report sheds light on the state of AI in insurance in 2026, where it stands, where it’s headed, and the challenges ahead.
Gone in a flash: One in five leave their phone or camera unattended in public
Aviva research reveals that 22% of people leave their phone or camera unattended in a public place to photograph or film themselves. This content highlights which demographic cohort is most prone to being distracted and what advice brokers can share to…
Understanding Britain's subsidence divide
July 2026 was the driest month England and Wales have seen in 190 years of records. Based on modelled data on 34 million homes, this content highlights how insurers can score ground, weather, and property factors to achieve a holistic, address-level view…
BIA 2026 winner Q&A: Policy Expert chief claims officer Gary Barker
Gary Barker, chief claims officer, explains how moving from an outsourced solution to an in-house one laid the foundations for Policy Expert having significantly faster claims resolution than the industry standard by blending tech, expertise and…
Gateway Two delays drive up costs and prolong insurance claims
Uncertainty over building safety approvals is extending reinstatement timescales, increasing alternative accommodation and loss of rent costs, and putting pressure on policy limits, warns Garry Simmons, Chartered Insurance Institute claims community…
Building resilience through the Flood School insights
A team from Aviva Claims recently visited the National Flood School to gain further insight into flood resilience, restoration best practice and the challenges customers face. This content provides some key takeaways from the visit and how brokers can…
Autumn update: what's new in Risk Management Solutions?
Every quarter Aviva shares a news round-up of its latest Risk Management Solutions updates. This round-up highlights thought leadership pieces, information on the latest trends in the risk industry and provides tips to help brokers and their clients stay…
Should doomsayers be heeded over insurance’s brain drain?
Content Director’s View: Jonathan Swift explores if insurance's demographic timebomb could be potentially defused, whether the problems is being blown out of proportion, or if it set to create a massive hole in the sector’s future well-being.
OpenAI reveals ‘strength and depth’ of security insurers need
Viyat Bhalodia, a member of the technical staff at ChatGPT creator OpenAI, has outlined the security controls insurers need when using artificial intelligence agents.
Throwback Thursday: Aids debate
Insurance Post’s Throwback Thursday steps back in time to October 1991 to remind you what was going on this week in insurance history when the sector was counting the cost of Aids and defending the questions it asked life insurance applicants.
Where will tomorrow’s insurance talent come from?
How the insurance industry can show young people the career opportunities available to them and ensure experienced professionals pass their knowledge on to the next generation is explored in the latest Insurance Post Podcast.
Why insurers are rethinking the role of restoration specialists
Restoration providers are evolving from outsourced contractors into strategic claims partners, as insurers seek faster, more efficient and customer-focused claims outcomes, according to Mark McMullen, managing director of Rainbow Restoration.
E-scooter claims: can insurers get ahead of a growing risk?
Fiona Nicolson examines the frequency and severity of e-scooter-related claims plus how the current legal and regulatory framework create uncertainty for insurers and claimants.
Can AI-driven claims decisions withstand scrutiny?
Trade Voice: As AI promises faster claims settlements and lower costs, Laura Madders, partner at Kennedys and member of the London Market Forum of Insurance Lawyers, examines how insurers will balance efficiency with accuracy, fairness and robust human…
Pothole claims rise 25%
Motor insurers continue to face pressure from rising vehicle repair costs, after reports found a 25% year-on-year increase in pothole-related claims despite government funding.
Building an autonomous insurance platform: Why only a platform strategy will succeed
Most insurers didn’t set out to build AI confusion; it just happened one point solution at a time. This blog highlights the real barrier to AI’s promise in insurance and why a platform strategy holds the key to building synergy between policy management,…
Fraudster fails to pull wool over Ifed’s eyes
City of London Police’s Insurance Fraud Enforcement Department is investigating suspected fraudulent insurance claims over the alleged theft of more than 650 sheep.
Driver distraction raises road safety and insurance concerns
Driver distraction has been highlighted as a growing road safety challenge, with experts warning that tackling the issue will require safer vehicle design, changes in driver behaviour and stronger prevention measures.
Advance the possible: How to build an autonomous insurance platform
How can insurers cut through the AI hype and take ideas to production? This guide explains how one reusable AI layer can connect underwriting, policy, billing, claims, and customer engagement, and puts agentic AI to work on the core system you already…