Biba welcome Treating Customers Fairly Report from FSA
The British Insurance Brokers’ Association has welcomed the Financial Services Authority’s (FSA) report published today which shows that many firms have made good progress with their treating customers fairly (TCF) programmes. The FSA had set firms the target of having at least reached the implementation stage of their TCF work in a substantial part of their business by the end of March 2007.
Steve White, Biba’s head of training and compliance, said: “We are pleased that the FSA has recognised the considerable efforts already made by many firms in respect of the treating customers fairly
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