Visible means of support.
There is some reticence about the technological revolution making the claims process visible to all parties via the net, despite the savings of time and cost on offer. Veronica Cowan asks whether those involved fear being exposed as the weakest link in the claims chain.
Personal, telephone-based communication is all very well, but thesuppliers of software offering e-claims solutions point to the cost of
labour-intensive call centres, and argue that their capacity
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