Outsourcing: Benefits - Striking a balance
Insurers concerned about losing control of their business are often reluctant to look into outsourcing. If managed properly, however, outsourcing can light up a business and increase both efficiency and customer service, says John Byrne
Insurance companies transfer huge risks every day, yet still show reticence to transfer operational risk. Historically, the insurance industry has led the way in adopting and developing new processes
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