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The ego and the ID

The risk of leaving customers open to ID fraud through breaches in insurers' systems has jumped up the agenda recently. Will insurers take the danger seriously on their own or will legislation be required to force their hands? Stephanie Denton reports

The Financial Services Authority recently urged the insurance market to change its attitude to data security and do more to help prevent customers falling victim to identity fraud and other types of

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

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