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Full speed ahead.

The adoption of a strong learning culture increased Devitt's income six-fold and ensured it stays one step ahead of the competition, writes Edward Murray.

First aid for whiplash.

Zurich's Claims Injury Management Team has taken the pain out of whiplash claims, with an innovative motor injury whiplash programme offering a fast and effective outcome both for claimants and for insurers, writes Jonathan Swift.

Rise to the challenge.

St Paul's results show that the research it undertakes before venturing into new areas has paid off: it has grown consistently and grown profitably in recent years, writes David Worsfold.

Glass e-valuations.

Abbey National has teamed up with Glass's Information Services to provide car valuation data as part...

... call centre manager.

Edward Murray spent a day with Stephen Kopaloff, a successful call centre manager who knows his product and claimants inside out.

Driven by success.

All round improvement in personal lines plus a new product has scooped this award yet again for Colonnade - a hat trick for this successful insurance broker, writes Diane Smyth.

Website winner.

AA Insurance Services has developed one of the most visited insurance websites in the UK and aims to offer its full range of services this month, says Marcus Alcock.

Small name, big ideas.

How did the UK's third biggest insurer, Axa Insurance, significantly improve spontaneous name awareness, asks Alex Broad.

AC increases range.

Accident Care has said it is to "significantly increase" its product range through existing channels...

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