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ABI claims code as good as "useless" argues Longworth.

This year's Post Magazine motor claims conference, in association with Audatex, drew in the crowds from across the industry. The ABI claims code, fraud and bodyshops were the hot topics under debate, as David Worsfold and Jonathan Swift discovered.

Counting on e-claims.

Many insurers will readily admit their claims process is highly inefficient and some have already jumped at employing technology to automate administration and cut costs. Some are going one step further and are using e-claims as a possible revenue stream…

Too many complaints.

The ombudsman still sees far too many justified complaints about valuations, said Tony Boorman, prin...

Cut.

An aborted film which resulted in one of the biggest insurance claims in European film history is th...

Standing out from the crowd.

The present economic climate means that to stay ahead, insurers are having to think carefully about the way they manage their claims functions, says Paul Turner.

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