Counting on e-claims.
Many insurers will readily admit their claims process is highly inefficient and some have already jumped at employing technology to automate administration and cut costs. Some are going one step further and are using e-claims as a possible revenue stream. Edward Murray finds out how.
In recent years, insurers have begun to cling to the idea that theirclaims department can be a real business differentiator, and have sought
to improve the service being offered to customers
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